Business Details
24 Years
experience
Emergency
services
Your Trusted Estate Agent in London
Spencer James Residential has been a trusted name in the property industry since its establishment in 2002. Specialising in residential sales, lettings, and property management across Docklands and East London, our team combines over 60 years of collective experience with a commitment to excellence. As members of the Association of Residential Lettings Agents (ARLA), the National Association of Estate Agents (NAEA), and the Property Ombudsman, we adhere to rigorous professional standards. Our services are designed to bridge the needs of landlords, tenants, buyers, and sellers with precision and integrity. From property valuations to tenant management, we prioritise transparency, client satisfaction, and market-leading expertise.Our dedicated professionals ensure every transaction is handled with diligence, leveraging advanced marketing strategies and a deep understanding of local property dynamics. Clients benefit from our comprehensive approach, which includes property maintenance coordination, financial management, and rapid response to repair requests. With a reputation built on results, we remain focused on delivering tailored solutions that meet the evolving needs of our clients. Our office in London, E16, serves as a hub for both individual and institutional clients seeking reliable property services. By maintaining an approved code of practice, we uphold our promise to operate with accountability and professionalism in every interaction.
Services
Residential Sales
Residential Lettings
Property Management
Property Valuation
Landlord Services
Details
- Year established: 2002
Highlights and features
- We have over 60 years of combined experience in the property industry.
- Our team adheres to an approved code of practice with industry accreditations.
- We provide rapid response to property repair requests.
- Our services cover all aspects of residential property management.
- We offer free, no-obligation property valuations with market expertise.
Associations and certifications
- Association of Residential Lettings Agents (ARLA)
- National Association of Estate Agents (NAEA)
- Property Ombudsman (Sales and Lettings)
What people say
Thoroughly knowledgeable
Fantastic service
Proactive problem-solving
Efficient and upbeat
Reliable tenant relations
Services
Residential Sales
Our residential sales team specialises in leasehold apartments, freehold townhouses, and investment properties across London. We provide end-to-end support, from professional photography and floor plans to solicitor coordination and completion. Properties are marketed on major platforms including Rightmove and Zoopla, ensuring maximum exposure for optimal results.
Residential Lettings
We manage all aspects of the rental process, including tenant sourcing, reference checks, and tenancy agreements. Our services include rent guarantee, collection, and rapid response to payment issues. Premium marketing with 3D floor plans and accompanied viewings ensures landlords achieve competitive rental returns with minimal void periods.
Property Management
Our dedicated team maintains properties to the highest standards using vetted local contractors for plumbing, electrical work, and cleaning. We handle financial management, including rent collection, tax payments, and annual accounts, providing landlords with peace of mind and consistent income throughout their lettings journey.
Property Valuation
We offer free, no-obligation property valuations conducted by experienced professionals. Our appraisals consider current market trends and comparable sales to provide accurate, actionable insights. This service helps clients make informed decisions about selling, buying, or investing in residential properties across East London.
Tenant Management
From reference checks to rent reviews, we ensure seamless tenant management. Our team negotiates tenancy extensions, addresses payment delays, and resolves disputes with empathy and professionalism. Regular property inspections and maintenance coordination maintain landlord-tenant relationships and property value.
People
James Bisset
Founder
James Bisset founded Spencer James Residential in 2002, leveraging decades of property industry experience. He leads a team committed to excellence in sales, lettings, and property management, ensuring clients receive tailored solutions and exceptional service across London's competitive market.
Ashleigh
Property Manager
Ashleigh excels in property management and tenant relations, praised for her efficiency and proactive problem-solving. With deep local market knowledge, she ensures landlords and tenants receive responsive, personalised service, from lease agreements to maintenance coordination.
Tom Cann
Sales Consultant
Tom Cann combines professionalism with innovative strategies to guide clients through property transactions. Recognised for empathy and diplomacy, he navigates complex sales processes with clarity, ensuring buyers and sellers achieve their goals efficiently and transparently.
Questions
What services does Spencer James Residential offer?
We provide residential sales, lettings, property management, valuations, and landlord services. Our team handles tenant sourcing, rent collection, maintenance, and legal compliance for properties in East London and Docklands.
How can I request a property valuation?
Contact us via phone or our website to book a free, no-obligation valuation. Our experts will assess your property's market value using current trends and comparable sales data.
Which areas do you serve?
We specialise in Docklands and East London, covering residential sales, lettings, and management across prime development zones and established neighbourhoods.
Are there additional fees for landlord services?
Our services include rent guarantee, collection, and maintenance coordination. Specific fees are outlined during consultation, with transparent pricing and no hidden costs.
How do you handle property repairs?
We offer rapid response to repair requests through vetted local contractors. Our team coordinates urgent fixes and routine maintenance to ensure property standards and tenant satisfaction.
Reviews (4)
Gauri Kaushik
Jun 22, 2022
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Andy (Andreas Panteli) from Spencer James Residential helped us find the perfect apartment to rent. He carefully listened to all our requirements and was very helpful in guiding us through the entire process, and made everything super smooth and efficient.
Saints Barbers
Jun 02, 2022
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Exceptional level of understanding our needs - Andy (the agent dealing our let) was super professional throughout the process. Very easy to contact and showed a great amount of care throughout - and continues to do so. All our demands have been met and dealt with in great timing and with quality which is hard to find. I'd say I'm very happy with the personalised service and ongoing support.
Sofia Bartley
May 17, 2022
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I've recently just rented a 2 bed flat with Spencer James and everyone in the office has been so helpful and nice! Andy and Jovanna kept me updated through every stage, the move in went as smoothly and hassle free!
Teodora Grozeva
May 16, 2022
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All staff at Spencer James have been outstanding throughout my renting experience. Another successful renewal in appreciation to Jovanna, delivering excellent service in a polite and professional manner as per usual.
