Business Details
We are a family-owned, independent firm of Chartered Surveyors and Estate Agents established in 1973. Over five decades, we have built a trusted reputation grounded in honest professionalism and technical expertise. Our attention to detail and client-centric approach ensure that every transaction is handled with precision and care. As a longstanding local business, we combine extensive market knowledge with a personal touch that larger chains cannot replicate. Our team of experienced professionals is committed to maintaining the highest standards of integrity and transparency in all dealings. We prioritise tailored solutions to meet the unique needs of each client, whether they are buying, selling, renting, or managing property.
Our dedication to continuous improvement and adaptation to market changes has solidified our position as a leader in the Sunderland and South Tyneside areas. We take pride in fostering long-term relationships through consistent delivery of exceptional service. Client satisfaction remains at the core of our operations, supported by rigorous quality control and feedback mechanisms. Our membership with professional bodies such as RICS underscores our commitment to industry best practices and ethical standards. We actively invest in staff development to ensure our expertise remains current and authoritative in a dynamic property market.
Our dedication to continuous improvement and adaptation to market changes has solidified our position as a leader in the Sunderland and South Tyneside areas. We take pride in fostering long-term relationships through consistent delivery of exceptional service. Client satisfaction remains at the core of our operations, supported by rigorous quality control and feedback mechanisms. Our membership with professional bodies such as RICS underscores our commitment to industry best practices and ethical standards. We actively invest in staff development to ensure our expertise remains current and authoritative in a dynamic property market.
Highlights and features
- We have over 50 years of continuous operation in the local property market.
- We are a family-owned business committed to personal service and integrity.
- We maintain RICS membership ensuring adherence to strict professional standards.
- We provide tailored property solutions based on in-depth local market knowledge.
- We guarantee transparent processes with no hidden fees or surprise charges.
Services
Residential Sales
Our residential sales service offers a professional approach to selling properties in Sunderland and South Tyneside. We combine expert market knowledge with strategic marketing to achieve optimal sale prices. Clients benefit from dedicated support throughout the transaction process, ensuring smooth progress from initial valuation to successful completion.
Lettings Service
We provide a comprehensive lettings service for landlords and tenants, offering a curated selection of furnished and unfurnished properties. Our team ensures compliance with all legal requirements while delivering efficient tenant matching and ongoing property management support. This service is designed to maximise rental yields while maintaining high service standards.
Commercial Services
Through Pallas Jones Chartered Surveyors, we offer specialist commercial property services for occupiers. This includes tailored advice on leasing, acquisitions, and property management. Our commercial team delivers expert guidance backed by in-depth understanding of local and national market dynamics to support business property needs effectively.
Surveys & Valuations
Our RICS-accredited surveyors provide accurate and reliable property valuations and inspection services. These assessments consider local market trends, property condition, and recent comparable sales. Clients receive detailed reports that inform important property decisions with confidence and clarity.
Property Management
We offer advanced property management tools including email alerts and saved search functionality. Tenants and buyers can track market activity and receive personalised updates on properties matching their criteria. This service enhances the property search experience through technology integrated with human expertise.
Reviews (4)
Jonathan Kirk
May 06, 2022
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Great service from start to end. Dealt with Ann and communication and sale progression was brilliant. Really good service and will use again.
Sandor Turman
Apr 22, 2022
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We found my fincee's dream house advertised by Alfred Pallas. After a viewing, we made our offer and within a week when it was accepted, the purchase process just begun. They were absolutely helpfull through the 4 month process, and even after that. -Updated us reguarly -Chased both, our and the seller's solicitor when they were not to responsive -If we had any questions or concerns they helped us to get answers as quickly as possible -Even after the purchase was completed, helped us to find contractors, to fix those minor defects were known before our offer was made.
One more important thing! They treated us equally and respectfully regardless of that we are EU immigrants, and our english is not perfect. Not like some other (higher rated) agencies we were previously contacted, while we were looking for our first home.
One more important thing! They treated us equally and respectfully regardless of that we are EU immigrants, and our english is not perfect. Not like some other (higher rated) agencies we were previously contacted, while we were looking for our first home.
Mark Frost
Mar 08, 2022
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Tried to buy a property through this firm. Turns out the property is already sold -- the old bait and switch! Right when I made my offer was told the seller would be willing to proceed on my offer if I could provide proof of funds in a 'race to close' competition. I provided proof of funds, thus winning the race, and the advert was pulled. But things went silent from Suzanne Pallas. Eventually I was told the seller was proceeding with their original buyer from last summer who had not found funding. Now, a week later, the advert pops up again.
I asked why is it readvertised if the property was already sold and my offer was accepted but not yet acted upon. She replied 'The client does not want it taken off the market even though a sale is proceeding.' At the very least it seems like a poor way to treat a potential customer. At its worst, it looks like a classic case of bait and switch -- advertise a pretty property at a low price and then try to pitch other properties to all those who reply -- sleazy. A good reputation can be lost in a moment, and take years to earn back.
I asked why is it readvertised if the property was already sold and my offer was accepted but not yet acted upon. She replied 'The client does not want it taken off the market even though a sale is proceeding.' At the very least it seems like a poor way to treat a potential customer. At its worst, it looks like a classic case of bait and switch -- advertise a pretty property at a low price and then try to pitch other properties to all those who reply -- sleazy. A good reputation can be lost in a moment, and take years to earn back.
Sam Taylor
Oct 04, 2021
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I'm not normally one to post Google reviews but for Alfred Pallas I am making an exception. Vivienne and her colleagues went above and beyond on multiple occasions. I would highly recommend Alfred Pallas to anyone and everyone. Thanks again!
