Business Details
Emergency
services
Your Trusted London Estate & Letting Agent
Burnet Ware has been a trusted name in London's property market since 1882, offering over 140 years of expertise in property sales, lettings, and management. Our services are tailored to meet the diverse needs of landlords, tenants, and buyers, with transparent fee structures and a commitment to compliance with industry standards. We provide bespoke solutions, including tenant-only services, rent collection, and full property management, supported by accreditations from the Tenancy Deposit Scheme (TDS), RICS, and the Property Redress Scheme.Our team prioritises client satisfaction through clear communication, rigorous property vetting, and dispute resolution processes. With a deep understanding of London's property landscape, we combine historical experience with modern practices to deliver reliable, ethical services. Our client-focused approach ensures all parties receive professional support, from initial inquiries to long-term management. We maintain strict financial safeguards, including ring-fenced client accounts, to protect all stakeholders' interests.
Services
Property Sales
Lettings
Property Management
Valuation
Tenant Services
Deposit Protection
Rent Collection
Contract Negotiation
Maintenance Coordination
Dispute Resolution
Highlights and features
- We have over 140 years of property experience in London's market
- We offer tiered service packages tailored to landlord and tenant needs
- Our fees are transparent with no hidden charges
- We provide dispute resolution support through ICE adjudication
- Client funds are protected via RICS-approved ring-fenced accounts
Associations and certifications
- Tenancy Deposit Scheme (TDS)
- RICS
- Property Redress Scheme
What people say
Professional intermediary
Super helpful
Quick responses
Like family
Resolved misunderstandings
Services
Property Management
Our full management service handles rent collection, maintenance, and quarterly inspections. We coordinate repairs, conduct check-outs, and manage tenant communications for London landlords. Overseas clients receive additional support with tax scheme compliance and HMRC correspondence.
Tenant Services
We offer tiered tenant services from basic lettings to stakeholder deposit management. Our Bronze package includes deposit protection while Gold tiers provide comprehensive support with contract variations and dispute resolution processes.
Property Sales
Burnet Ware facilitates property sales across London with transparent fee structures. Our team handles viewings, buyer vetting, and transaction coordination, supported by 140 years of local market expertise and industry accreditations.
Deposit Protection
We protect tenant deposits through the Tenancy Deposit Scheme (TDS) or landlord-chosen schemes. Our stakeholder service manages deposit disputes with ICE adjudication support and compliant documentation preparation.
Contract Negotiation
We facilitate lease modifications including pet permissions, tenant changes, and business use variations. Our team processes requests for additional occupants and contractual amendments with transparent 50 fee structures.
People
Ben Warren
Sales Agent
Ben Warren provides expert sales support with prompt communication and transaction management. He has helped resolve last-minute sale issues and maintains strong client relationships through professional service.
Angie
Lettings Team
Angie leads the lettings team with over a decade of rental management experience. She provides friendly support for long-term tenants and coordinates property viewings and check-ins.
Katy Hudson
Property Manager
Katy Hudson manages property maintenance requests and landlord communications. She coordinates flooring upgrades and repair processes while maintaining clear timelines for all stakeholders.
Rosi Thorn
Letting Agent
Rosi Thorn assists tenants with property viewings and rental applications. She provides professional guidance during the application process and ensures clear communication between parties.
Questions
What areas do Burnet Ware cover?
We operate across London and surrounding areas, with specialist knowledge of Herne Hill, West Dulwich, and SE24/SE26 postcodes.
What property services do you offer?
We provide sales, lettings, full property management, valuation services, and contract negotiation support for residential properties.
How are letting fees structured?
Our fees range from 12% to 21.6% of rent depending on service tier, with transparent administration charges for specific requests.
Do you offer emergency support?
Yes, we provide emergency contact numbers for urgent property issues outside regular business hours.
How are deposit disputes handled?
We prepare compliant ICE files for deposit disputes with a £180 administration fee, ensuring TDS scheme requirements are met.
What accreditations do you hold?
We are accredited by RICS, the Property Redress Scheme, and the Tenancy Deposit Scheme for professional standards compliance.
Reviews (5)
Ian McAndrew
Mar 06, 2022
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Selling my mother's flat, in a sheltered housing development in the middle of the Covid epidemic, was not an easy ask but Ben Warren and his team at Burnet Ware worked hard and proactively to achieve the desired result. I was also impressed with Ben's efforts to ensure that, post offer, solicitors and the freeholder followed through in progressing to exchange of contracts.
Obi Thompson Sargoni
Feb 10, 2022
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It's been 3 months since moving into out flatmanaged by Burnet Ware. They were really helpful and communicative when putting offers in and sigining contracts. They have also been very responsive to getting works done to the flat and the contractor they use is really professional and completed the works to a very high standard (new plasterboard, platers and painted a wall)
Benji Sperring
Jan 04, 2022
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Burnet Ware, and especially Angie, has been absolutely brilliant since we moved in. They've been really understanding of our needs, have responded quickly with any issues within the flat (things like boiler call-outs and washing machine repairs), have got us out of a pickle when we locked ourselves out of the flat on a Saturday afternoon and came round with a spare set of keys, and have been always been lovely and professional to chat to both in the office and over the phone. It's a shame to leave the property (we're only leaving due to purchasing elsewhere) but I would highly recommend them for value, communication and overall professionalism.
Rosie Crampin
Dec 22, 2021
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Angela from Burnet and Ware was an absolute hero when I got locked out of my flat over the weekend. There was no way I could get back into the flat and she came straight to the office on her day off to get me a spare key. I can't thank her enough and recommend the quick and efficient service she provided.
Miss Agent
Dec 04, 2021
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Very helpful! I have locked muself out of my room and Angie changed her meeting schedule to come and unlock my room pretty early in the morning! Ryan was also extremely helpful on the phone and coordinated for this quick help to be provided. Thanks a million guys - really appreciated :
