Malcolms

Business Details

23 Years

experience

Professional Letting Services Cambourne

Established in 2003, Malcolms has built a reputation as a trusted estate agency specialising in lettings and property management. Our commitment to professionalism is demonstrated through our ARLA Propertymark accreditation and Level 3 qualifications in Lettings & Property Management. We prioritise client relationships by combining local market expertise with cutting-edge technology to streamline transactions while maintaining personal service. Our team's collective experience, including landlords among our staff, ensures practical insights for property investors. We operate under strict compliance standards, offering transparent communication and tailored strategies for landlords and tenants.

With a focus on long-term partnerships, we provide market analysis, property preparation advice, and comprehensive management services. Our dedication to excellence is reflected in our 24/7 client support and proactive approach to legislative changes affecting the rental sector. Over two decades, we've maintained our founding principles while adapting to evolving market demands, evidenced by our 98% client retention rate. Our community involvement and industry recognition through Ombudsman scheme membership underscore our commitment to ethical practices.

Services

Lettings Property Management Rental Market Appraisal Investment Property Guidance Client Money Protection

Details

Year established: 2003

Highlights and features

Fully ARLA Propertymark accredited with Level 3 qualifications
Specialist lettings agents since 2003
Local market expertise with 24/7 client support
Proactive compliance with property legislation
98% client retention rate through tailored service

Associations and certifications

ARLA Propertymark
The Property Ombudsman Scheme (TPOS)

What people say

Personal approach Excellent communication Market expertise Reliable service Proactive support

Website

Update Listing

Services

Lettings

Specialist lettings service connecting landlords with suitable tenants. We handle property marketing, tenant vetting, and lease agreements while maintaining compliance with current legislation. Our local market knowledge ensures competitive rental pricing and swift placements. Dedicated support throughout the tenancy period maintains landlord-tenant satisfaction.

Property Management

Comprehensive management covering maintenance coordination, rent collection, and regulatory compliance. Our proactive approach includes regular property inspections and market reviews. Landlords receive detailed financial reports and 24/7 support for urgent matters. Tailored strategies maximise investment returns while minimising void periods.

Rental Valuation

Accurate property valuations using current market data and comparable sales. We provide detailed reasoning for pricing recommendations and preparation advice. Free, no-obligation consultations include marketing strategy discussions. Our valuations consider seasonal market trends and local demand patterns to optimise rental potential.

Investment Guidance

Expert advice on property acquisition and portfolio expansion. We analyse market trends, yield projections, and location potential. Services include buy-to-let financing options and tax-efficient structuring. Ongoing market monitoring ensures informed investment decisions aligned with client objectives.

Tenant Services

Tenant-focused services including property searches, area guidance, and application assistance. We provide clear information about landlord requirements and tenancy obligations. Ongoing support covers maintenance requests and tenancy renewals. Our approach ensures transparent communication between all parties throughout the rental process.

People

Malcolm Thomas

Director

With over 20 years' experience in property management, Malcolm leads strategic development while maintaining hands-on client interaction. His expertise in lettings legislation and market analysis ensures compliance and competitive service delivery.

Alex Clark

Senior Lettings Agent

Specialising in property valuations and landlord relations, Alex combines local market knowledge with technical expertise. He manages client portfolios and provides investment strategy advice, maintaining a 98% client retention rate through personalised service.

Questions

Are your valuation services free?

Yes, our initial property valuations come with no obligation and include detailed market analysis and preparation advice.

Do you offer 24/7 emergency support?

We provide 24/7 contact for urgent property issues while maintaining regular office hours for standard inquiries.

How do you determine rental pricing?

We analyse current market trends, comparable properties, and location factors to recommend competitive, evidence-based pricing.

What landlord accreditations do you hold?

We maintain ARLA Propertymark membership with Level 3 qualifications and participate in The Property Ombudsman Scheme.

Can you help first-time landlords?

Yes, we provide comprehensive guidance covering legal requirements, property preparation, and investment strategies for new landlords.

How often do you provide property updates?

Landlords receive monthly statements with additional updates available upon request through our dedicated client portal.

Reviews (6)

Write a Review

Hannah-Ruth Garrett

May 21, 2022 Report

Michael at Malcolms Estate Agent has been the most helpful letting agent I have ever dealt with (and I have moved multiple times around the UK for work). He has been helpful, prompt at responding to any and all of my enquiries, friendly and he has made renting through Malcolms a breeze. Honestly, couldn't rate him highly enough!

Christyn Nichole Caragayan

Apr 02, 2022 Report

Thank you very much to this amazing team, especially to Michael from the Lettings Department who has great communication and has worked hard in order to deliver excellent customer service to us. He is efficient, caring, and very prompt especially if we have concerns with regards to the property we are renting. We are grateful to have had him as our agent as he made our stay in our home easy and almost stress free. I am highly recommending him and I am just so glad he is again the agent in another property I will be renting!

Lily Wong

Mar 16, 2022 Report

We successfully purchased property through Malcolm, especially thanks Shannon. She is friendly and helpful. They are all very friendly and professional sales agents and I wouldn't hesitate to recommend them to friends and family.

Hannes Strydom

Mar 15, 2022 Report

Shannon from Malcolms estate met us to view a property in Cambourne - from viewing, answering questions related to the house, to pointing out small suggestions with the property as well as after sales calls and emails were all very prompt, friendly and professional with a sense of care. Keep up the good work Shannon and team!

Lloyd Taylor

Mar 14, 2022 Report

I recently sold my house through Malcolm's and I can't thank Shannon enough, she went above and beyond to help with the sale and kept in constant contact with me throughout. I would recommend Malcolm's to anyone looking to sell in Cambourne.

Rajna

Feb 24, 2022 Report

I have successfully purchased my first home through Malcolms! I would like to take this opportunity to say a special thank you to Shannon and Caroline, for consistently working hard despite all the difficulties that occurred during the buying process. Both ladies have been absolutely amazing and supportive!. They were so professional and punctual throughout the process and always came back with a fast response to any of my queries.

Both ladies have worked tremendously hard in chasing third party on my behalf when there was an issues or chasing to speed the process. Once again thank you to Caroline, Shannon and the whole Malcolms team! I would highly recommend Malcolms team, and will be approaching Malcolms in the future when I come to buy my next property.