Hindwoods Hunter Payne

Donna and Elle helped me to secure a great flat in Greenwich at incredible speed. They were responsive and updated me at every step of the process. I would highly recommend them.

My flatmate and I had a fantastic experience with Hindwoods. Our estate agent Donna Distin went above and beyond in helping our every need, giving us regular feedback whilst our references were being processed and answering any questions we had promptly. She made what is commonly a very tiresome experience a very easy and pleasant one. We love our new home and deeply appreciate the impeccable service we received! Thanks Donna!

Saw an agent on the road this morning at 8:20, she should have had more consideration on the rules of the road whilst driving the companys car (Sandhurst Road, Bexleyheath). Small black branded car. When trying to zoom towards me with my children in the car, instead of slowing down and giving way she came towards me and then realising that she had to reverse, which I thanked her for but she proceeded to shout abuse at me afterwards. Not a great representative of your brand.

Had a lovely agent (Donna Distin) go above and beyond to help my partner and I secure a beautiful home. Very quick, friendly and extremely professional. Would recommend for anyone looking to move out quickly

We were dealing with Donna Distin. Donna was great, she was very cooperative, professional and understanding, especially when my partner and I had to postpone the agreed move in date by a week due to personal circumstances. Donna sees the value in having a good tenant, and that can be a rare quality amongst estate agents. I gave one star less because the flat was not cleaned properly and some things need fixing, but that's with the Hindwoods repairs team, not Donna - she did her part great!

We have been dealing with Donna and from the start it was pure pleasure. Always on the ball, quick with responses, professional and willing to help. Been in the new property for couple of weeks and really enjoying it! Highly recommend!

Donna has been helpful since we moved into our new rental. She has been quick in replying to any email queries I have and has helped with the tricky parts of the process that we weren't too sure about. So far, so good!

Shocking experience. Met with opposition every step of the way trying to rent a place off of these people, including: - Waiting a week to view - Inability to send out offer forms the day of the viewing - FORGETTING to send out the offer forms and having to chase - The offer forms being confusing and, ridiculously, locked PDFs Then, shockingly, this was just the start.

The staff have NO knowledge of European right to rent legislation and DEMANDED a visa from my European partner DESPITE her passport qualifying her for the right to rent, something that can be googled inside 5 minutes. The agent I was talking to throughout the process flat out REFUSED to entertain our offer based on her total misunderstanding of legislation. Amazingly I was told my partner needed an NI number to have any chance of renting.

When I asked "So what do Europeans do when they come to live in the UK?" I was told with impressive confidence that "Europeans stay with friends and family for 6 months before they rent for themselves normally". Absolute tosh; I couldn't believe I was hearing an adult peddle this utter nonsense, let alone a supposedly professional lettings agent. My attempts to mediate and express doubts were brushed away with sheer arrogance.

To the staff member we dealt with (who I shan't name), if you do ever read this, perhaps ask yourself how me and my partner managed to both get on put on a lease a week after you said it wasn't possible. Maybe you might learn something? Despite me offering the entire year of rent up front our offer was rejected and no reason was given. We wasted hours on trying to work with utterly incompetent staff who, quite frankly, could not be bothered to attempt to work with us. Reading the reviews it would appear we dodged a bullet here; I strongly recommend you do the same. Do not invest your time on these people. They will waste it for you.

Hindwoods is the worst letting agency I have ever encountered. I'm not sure if they are woefully understaffed or simply don't care. On one occasion, we had an emergency in our building. We contacted their reception repeatedly, to seek help. Despite leaving multiple messages over the course of the afternoon, at 5pm their staff all went home, without calling us back or helping us fix the problem (which they easily could have done, all we needed from them was a contact for the separate company that managed the building).

Their carelessness left us without power in the middle of November. On another occasion, we discovered that water was leaking into the wall, behind our shower tiles. We informed Hindwoods, who sent a builder. The builder left a huge hole in our bathroom wall and didn't return to fix it for nearly eight weeks, and only after we told Hindwoods we would be seeking a reduction in our rent as compensation. I don't normally leave bad reviews, but for Hindwoods I'm making an exception. Avoid this company if you possibly can.

My experience with Hindwoods was excellent and this was in large part thanks to Christine On. Christine was excellent and judging by other reviews, she is so consistently. I had readied myself for, what I expected to be, a stressful life event but, Christine made the whole process so smooth and easy with her lovely warm personality and excellent communication throughout the process. I'm grateful to Christine and the team at Hindwoods every time I enter into my lovely new property.