Business Details
24 Years
experience
Emergency
services
Your Trusted Estate Agent in Tower Hamlets
Elms Estates is an independently owned estate agency with over 30 years of experience serving the Tower Hamlets area. Established in 2002, we specialise in property sales and lettings across Bethnal Green, Shoreditch, Whitechapel, and surrounding East London locations. Our team combines local market expertise with modern technology to deliver a personalised service, prioritising transparency and client satisfaction. As members of The Property Ombudsman and UK Association of Letting Agents, we uphold strict professional standards. Our high-street office provides face-to-face support, avoiding outsourced call centres, while our online presence ensures global property exposure.We guide clients through every step of the property journey, from valuations to tenancy management, with a focus on reducing stress and maximising value. Our staff's deep understanding of East London's property market enables tailored advice for landlords and sellers. We maintain a physical presence on Bethnal Green Road, leveraging foot traffic alongside digital marketing strategies. Our commitment to accountability and client-centric approach has earned us a reputation for exceeding expectations in residential property services.
Services
Property Sales
Property Lettings
Instant Valuations
Landlord Services
Tenant Management
Details
- Year established: 2002
Highlights and features
- We provide a personal, face-to-face service from our Bethnal Green office
- Our team has 30+ years of combined East London property market expertise
- We offer transparent pricing with no hidden fees
- We combine local knowledge with global online property exposure
- We manage properties directly without outsourcing to third-party call centres
Associations and certifications
- The Property Ombudsman
- UK Association of Letting Agents
What people say
Professional and friendly service
Very knowledgeable team
Process made clear and easy
Issues resolved quickly
Helpful and relaxed approach
Services
Property Sales
Elms Estates offers comprehensive property sales services across East London. Our local expertise and high-street presence combine with national property portal listings to maximise exposure. We guide vendors through pricing strategy, property preparation, and negotiations while maintaining transparency throughout the selling process. Our single-office model ensures consistent client contact without outsourced communication.
Property Lettings
We provide tailored lettings solutions for London landlords, including tenant sourcing and property management. Our services range from rent recommendation and marketing to full tenancy management, with options for deposit protection and routine maintenance oversight. Direct communication channels ensure prompt issue resolution without involving external call centres.
Instant Valuations
Elms Estates offers immediate property valuations through online tools and in-person consultations. Our valuation process considers current market conditions, comparable sales data, and property-specific factors. Clients receive accurate pricing guidance based on our extensive local market knowledge and experience in East London's property sector.
Landlord Services
Our landlord services include tenant referencing, lease preparation, and ongoing property management. We handle rent collection, maintenance coordination, and tenancy renewals while maintaining direct communication with property owners. Our local office presence enables swift response to property issues and tenant concerns.
Tenant Services
We support tenants through the rental process, from property searches to tenancy agreements. Our services include referencing assistance, lease explanations, and ongoing property management support. Direct access to local agents ensures prompt resolution of maintenance issues and property-related queries.
People
Rutland Elms
Director
With over 20 years leading Elms Estates, Rutland oversees strategic direction while maintaining hands-on involvement in daily operations. His property expertise and commitment to local service have shaped the agency's reputation for integrity and client focus.
Shaun Cornwall
Branch Manager
As branch manager, Shaun leads the Bethnal Green office team with 15+ years of East London property experience. He ensures service quality standards are maintained across sales and lettings operations while maintaining direct client communication.
Lynsey Schipper
Head of Letting Compliance
Lynsey manages letting compliance processes, ensuring all tenancies meet current legislation. With 12 years in property compliance, she oversees tenant referencing, deposit protection schemes, and legal documentation accuracy for residential lettings.
Jade Hall
Senior Property Manager
Jade handles complex property management cases, coordinating maintenance and resolving tenant issues. Her 10 years of local property management experience ensure efficient problem resolution while maintaining landlord communication.
Nasim Miah
Property Manager
Nasim manages day-to-day property operations, including viewings and client consultations. With 8 years of East London property experience, he provides practical advice on property presentation and market positioning to achieve optimal rental outcomes.
Questions
What property services do you offer in Tower Hamlets?
We provide property sales, lettings, valuations, and full property management services across Tower Hamlets and surrounding East London areas.
How do your property valuation services work?
Our valuations combine local market data, comparable sales, and property specifics. We offer instant online valuations alongside in-person consultations at our Bethnal Green office.
What areas do you cover?
We specialise in Tower Hamlets including Bethnal Green, Shoreditch, Whitechapel, and Victoria Park, with property exposure across London through national portals.
Do you offer emergency property services?
Yes, we provide emergency maintenance support for managed properties with a dedicated out-of-hours contact number.
How are your letting fees structured?
Our Let Only Service costs 10% + VAT of gross rent, while Full Management Service is 15% + VAT, covering all property management aspects.
What makes you different from other estate agents?
We're independently owned with a single office focus, providing consistent face-to-face service combined with global online property exposure and local market expertise.
Reviews (6)
Henry Thwaite
Apr 20, 2022
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We recently sold our property with Elms and our experience was excellent. Our Estate agent was extremely attentive and kept us up to date throughout a fairly complex sale. I would recommend working with Elms to anyone.
Christopher Rogers
Feb 14, 2022
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PLEASE READ IF YOU ARE A TENANT 1. Avoid this company if at all possible 2. Take photos of everything at the beginning and end of the tenancy. Keep track of all the emails between you and the company. 3. At the end of the tenancy, if they ask you to cover the cost of any damages, gardening etc do the following. - Ask for quote breakdowns of the works to be completed, the invoice for the works AND remittance to show that the payment was actually made from Elms to the builders/worker to make sure they are not overcharging you.
Keep this all on file. We ended up going through My Deposits and arguing this point and got most of our money back. It took months but they sided with us. Do the full report and if you need any help or tips, look me up. BUN THEM;
Keep this all on file. We ended up going through My Deposits and arguing this point and got most of our money back. It took months but they sided with us. Do the full report and if you need any help or tips, look me up. BUN THEM;
Robert Parmenter
Feb 07, 2022
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The estate agent manager Shaun and his team were most helpful in the sale of this property especially under such difficult circumstances. I would have no hesitation in recommending this estate agents to perspective sellers.
James Cooke
Feb 02, 2022
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Rutland and Shaun were both excellent in dealing with my property transaction, which happened whilst I was living abroad. They went far, far, above what was required and exceeded my expectations in every way. They were commercial when we were pricing the property, responsive, practical and above all very supportive on what was quite a difficult transaction. It is not a cliche for me to say I could not have done it without them. I highly recommend Elms Estates for a personal and professional service - they will be there for you through the ups and downs and do everything they can to conclude your sale or purchase.
Andrea Losito
Jan 05, 2022
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Elms Estates is a very professional estate agency. People working there are always polite, responsive and ready to help. They have been able to manage one of the longest conveyancing ever. And I'm telling this as an ex estate agent working in the same industry. Wanted particularly thank Gabriele and Shaun who have been helpful during all the process. Thanks Guys and hopefully see you soon. Highly recommended.
Johnny LeVan-Gilroy
Jan 02, 2022
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I bought a local property via Elms. In all honesty I don't write many reviews but i feel they deserve it as I was very happy with the whole process. Shaun & Rutland when above and beyond and to be honest I don't think the sale would have gone through had it not been for their determinism but also their real understanding of leasehold properties and law. Cannot recommend them enough.
