Follwells

Business Details

20 Years

experience

Trusted Estate Agents in Newcastle-under-Lyme

Follwells is a family-run estate and lettings agency with over 30 years of local expertise in Newcastle-under-Lyme, Stoke-on-Trent, and surrounding areas. Established in 2006, our team of qualified professionals prioritises client needs, offering tailored services for property sales, lettings, valuations, and surveys. We combine deep local market knowledge with a commitment to transparency, ensuring clients receive accurate valuations, proactive chain management, and exceptional customer service.

Our RICS-registered surveyors and MARLA-accredited agents deliver expert advice, supported by a network of trusted tradespeople for property maintenance and compliance. With a focus on building long-term relationships, we guide clients through every step of their property journey, from initial valuation to successful completion, while maintaining a personal, stress-free approach.

Services

Property Sales Lettings Valuations Surveys Property Management EPC Assessments Chain Management

Details

Year established: 2006

Highlights and features

We have over 30 years of local expertise in Newcastle-under-Lyme and surrounding areas
Our RICS-registered surveyors provide accurate property valuations and professional advice
We offer full chain management beyond offer acceptance to ensure smooth transactions
Our team maintains transparent communication with clients at every stage of the process
We combine family-run service with industry-recognised qualifications and standards

What people say

Exceptional communication Professional and efficient Stress-free process Local market expertise Proactive support

Website

Update Listing

Services

Property Sales

We specialise in residential property sales with a focus on achieving optimal prices through accurate valuations and targeted marketing. Our team manages the entire process from initial valuation to completion, including chain management and proactive communication. With local market expertise and a client-centric approach, we ensure transparent transactions while maintaining compliance with industry standards.

Lettings

Our lettings service covers both fully managed and tenant-find-only options for residential properties. We handle legal compliance, tenant referencing, and property maintenance through a network of trusted tradespeople. The team provides regular inspections and clear communication to safeguard landlords' investments while ensuring tenant satisfaction through prompt issue resolution and professional management.

Valuations

Follwells offers professional property valuations conducted by RICS-registered surveyors and MARLA-accredited agents. Using 30+ years of local market data, we provide accurate pricing guidance based on current trends and comparable sales. Our valuations consider property condition, location, and marketability to help clients make informed decisions about selling or renting their properties.

Surveys

We provide RICS-accredited survey services including condition reports and detailed property inspections. Our qualified surveyors assess structural integrity, identify potential issues, and offer maintenance recommendations. The surveys help buyers understand property condition before purchase and assist landlords in maintaining property value through proactive maintenance planning.

EPC Assessments

Our qualified Domestic Energy Assessors conduct Energy Performance Certificate (EPC) evaluations for residential properties. The assessment measures energy efficiency and provides recommendations for improvement. EPCs are required for all properties being sold or rented, and our team ensures compliance with current regulations while offering practical advice to enhance property appeal and efficiency.

People

Tom Follwell

Chartered Surveyor

A trusted local RICS-registered valuer with expertise in property surveys and valuations. Born and raised in Newcastle-under-Lyme, Tom leads Follwells' professional survey work with over 20 years of experience in the field.

John Follwell

Sales & Lettings Director

With 20 years' experience as an estate agent, John heads the sales and lettings teams. He is a qualified Domestic Energy Assessor responsible for EPCs and brings extensive knowledge of local property markets to client transactions.

Helen Follwell

Operations Manager

Helen oversees office operations and ensures high service standards across sales and lettings. With grounded industry experience, she focuses on exceptional customer service and team coordination to maintain Follwells' reputation for reliability and professionalism.

Mark Ingram

Senior Negotiator

Having worked with Follwells since 1998, Mark brings unrivalled local experience as a firm but fair negotiator. His deep market knowledge and reputation for repeat client service make him a key figure in successful property transactions.

Donna Morgan

Customer Service Manager

Donna serves as the first point of contact for client inquiries, combining customer service expertise with a passion for delivering high standards. Her approachable nature and problem-solving skills ensure smooth communication throughout the property process.

Questions

How do I get an accurate valuation for my property?

Contact us via phone or our online tool for an instant valuation, or book a face-to-face assessment with our RICS-registered surveyors who use local market data and property analysis.

What areas do you cover for property sales?

We operate in Newcastle-under-Lyme, Stoke-on-Trent, North Staffordshire, Shropshire, and the Cheshire border, leveraging 30+ years of local market expertise for optimal results.

What lettings services do you offer?

We provide both fully managed and tenant-find-only services, including legal compliance, property maintenance through trusted tradespeople, and regular inspections to protect your investment.

How do you support first-time buyers?

Our team offers tailored guidance through the purchase process, leveraging local market knowledge to help first-time buyers find suitable properties within their budget and requirements.

What makes Follwells different from other estate agents?

We combine family-run service with industry qualifications, offering transparent communication, proactive chain management, and 30+ years of local expertise to ensure stress-free transactions.

Reviews (6)

Write a Review

Jon Courthold

Jun 13, 2022 Report

Follwells were very professional, friendly and attentive to our needs and concerns. We particularly appreciated their excellent communication - keeping us informed at every stage of this stressful life event. They were both calm and calming as we negotiated our house move with our last move being 26 years ago.

Bev Cameron

May 15, 2022 Report

I asked Tom Follwell to carry out the survey on a property I was hoping to buy. I chose Tom because he had previously carried out a survey on a property I was selling and he was extremely thorough. He took about 5 times longer than previous surveyors and I was really impressed. Tom carried out the survey on my potential house purchase. The report was excellent and very telling. I withdrew from the purchase and the survey saved me a lot if money. I will use Tom again without a doubt and I have no hesitation in recommending him.

Alex James

Apr 24, 2022 Report

Follwells are an outstanding letting agency that have always communicated clearly, concisely and consistently. I've rented my flat using their managed service for a number of years now, and found Helen and the team to be incredibly helpful, friendly and very knowledgeable. I've also had some wonderful tenants. Follwells are always professional in their service, managing problems with exceptional organisation and efficiency. Thankyou!

Louise Jaram

Apr 21, 2022 Report

I have just purchased a property through Follwells Estate Agents, I have also used them for the sale of a property previously. I highly recommend this Estate Agent, the service from all the team was consistently excellent and the communication and support throughout was very friendly and professional. Every time I telephoned or emailed the office I received a prompt response - I was particularly impressed by this. I will definitely use this Estate Agent again.

Jamie Butler

Apr 07, 2022 Report

Excellent Service provided by John and the team. We approached them to look at a rental property and they were the most professional and courteous agents I've ever dealt with. Nothing was too much trouble and they went out of the way to ensure we were happy and kept in the loop about the whole process. The documentation provided on check in was well explained and all as expected. Excellent service from Start to Finish.

Claire Cartwright

Apr 02, 2022 Report

I have been renting a house through Follwells for more than two years and I would highly recommend them. I have had very few problems during the period of my tenancy but whenever I have contacted them, even out of office hours, they have been incredibly quick to respond and address the issue. I have found them to be friendly and professional at all times. They take their responsibilities as agents seriously and my property is very well managed, with regular inspections and servicing. I have recommended them to friends who were looking to rent out a house.