Business Details
23 Years
experience
Your Trusted Estate & Lettings Partner in Derby
Established in 2003, Hannells is Derby's leading independent family-run estate and lettings agency. Our commitment to exceptional customer service has earned us numerous industry awards and a 4.9-star Trustpilot rating from 3,655 reviews. With over 50 experienced professionals across eight local branches, we provide a comprehensive moving experience covering property sales, lettings, valuations, and associated services.Our local expertise, combined with innovative marketing techniques including drone photography and virtual tours, ensures optimal property exposure. We operate under strict regulatory standards through memberships with NAEA, The Property Ombudsman, and ARLA Propertymark, maintaining full transparency and client protection throughout our operations.
Services
Property Sales
Lettings Management
Valuation Services
Tenant Placement
Property Maintenance
Details
- Year established: 2003
Highlights and features
- 20 years of local property market expertise since 2003
- Eight strategically located Derby branches for convenient access
- No tie-in contracts with full service flexibility
- Award-winning marketing and customer service excellence
- 24/7 online repair reporting system for tenants
Associations and certifications
- NAEA Propertymark
- The Property Ombudsman
- ARLA Propertymark
What people say
Professional service
Reliable and efficient
Excellent communication
Friendly manner
Prompt service
Services
Property Sales
Our expert sales team provides comprehensive property marketing solutions. Utilising professional photography, virtual tours, and targeted advertising, we maximise property exposure. With local market knowledge and negotiation expertise, we achieve optimal sale prices. Our service includes free valuations, legal guidance, and transaction management from listing to completion.
Lettings Management
Comprehensive property management for landlords includes tenant sourcing, rent collection, and maintenance coordination. Our ARLA-registered team ensures regulatory compliance and provides regular property inspections. We offer flexible management packages tailored to individual property portfolios while maintaining 24/7 tenant support.
Valuation Services
Accurate property valuations conducted by experienced local experts. Our free, no-obligation assessments consider current market trends, comparable sales data, and property condition. Available for both sales and rental purposes, these valuations form the foundation for successful property marketing strategies.
People
Alison Brain
Joint Founding Director
Co-founded Hannells in 2003 with a vision for improved estate agency services. Brings extensive local market knowledge and business leadership experience to property transactions.
Michael Brain
Joint Founding Director
Established Hannells with Alison Brain in 2003. Provides strategic direction and maintains the company's founding principles of exceptional customer service and local expertise.
Benjamin Brain
Sales & Marketing Director
Joined Hannells in 2006, responsible for developing innovative marketing strategies and overseeing sales operations across all branches.
Questions
What services does Hannells offer?
We provide property sales, lettings management, valuation services, and associated moving services including mortgage guidance and property maintenance.
How do I book a property valuation?
Complete our online booking form or contact your local branch directly to schedule a free, no-obligation valuation with an experienced valuer.
Are there any additional fees?
We operate transparent pricing with no hidden fees. Standard charges apply for specific services, detailed in our service agreements.
What areas do you cover?
We serve Derby and surrounding areas with eight local branches in Allestree, Alvaston, Chaddesden, Chellaston, Littleover, and Mickleover.
How can tenants report repairs?
Tenants can use our 24/7 online repair reporting system for urgent maintenance issues, with prompt response from our local team.
Reviews (5)
Kirsty Given
Jun 09, 2022
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From our very first valuation meeting we knew Hannells were for us. The whole experience has been open, honest and supportive. We just got a good feeling from the start and that only continued- With Hannels we have sold sstc and have an offer accepted on our new home in under 6 weeks! They are a family business and have made us feel like part of that family every step of the way. The whole team have been great but Special acknowledgment for Lorna, Richard and Arron
Megan Charvill
May 20, 2022
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We have been in communication with Hannells for the past few weeks whilst purchasing a property listed with them. From the get go, the staff at Hannells have been personable, kind and attentive with helping us through the process of buying a house as first time buyers. We mainly had communication with Lorna who was incredible. She went above and beyond to keep in regular contact with us regarding the status of the purchase and replied quickly to emails. I would highly recommend Hannells for either purchasing or selling a house. I cannot fault them!
Ingrid Broomfield
Apr 14, 2022
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The team at Chaddesden are great. Nothing is too much trouble and they are consistently friendly and helpful. They know the local market, give excellent advice and they kept us up to date at every stage of our sale. Highly recommended.
Jennifer Perkins
Apr 13, 2022
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We have had a great experience with Hannells. Aimee has been really friendly and helpful throughout, being patient with our many questions! We are excited to buy our first home and Hannells have made this process a lot easier and smoother than we imagined!
Jamey Haywood
Apr 13, 2022
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Aimee, Michelle and Lorna were exceptionally friendly and helpful throughout the house buying process. As first time buyers, this can be a tad overwhelming but I must thank the team for their patience and expertise in explaining the process and being there for every step along the way.
