Your Local Award Winning Estate Agent
Since our establishment in 2005, we at Cray & Norton Estate Agents have focused on delivering outstanding results in the sale and letting of property. Our success has been shaped by a commitment to professionalism, reliability and customer satisfaction, enabling us to assist thousands of people in finding and moving into their homes. As a respected family-run estate agency based in Croydon, we have earned a strong reputation throughout the borough while also benefiting from nationwide reach. Our position as Croydons sole representative within The Guild of Professional Estate Agents connects us to a respected network of over 800 agents across the country.Every member of our team is trained to an exceptionally high standard, ensuring that clients receive knowledgeable guidance and attentive service at every stage of the property process. We place significant importance on ethical conduct and professional integrity, and our staff hold qualifications gained through The Guilds associate training programme, approved by Cambridgeshire Trading Standards. In addition, we are regulated by the Property Ombudsman. Our expertise includes residential sales, residential lettings, land transactions, new homes and property management. Operating from our Croydon office, we serve Addiscombe, South Norwood, Shirley, Waddon, New Addington, Thornton Heath, Woodside, Selhurst and South Croydon, providing comprehensive support for a wide range of property needs.
Served areas
- Croydon, Cro, South Croydon, CR2, Addiscombe, South Norwood, SE25, Thornton Heath, CR7, Waddon, Woodside, Purley, Sanderstead, Warlingham
Business details
- Year established: 2005
Highlights and features
- Award-winning family-run estate agency established since 2005
- Free non-pressurised valuations for sales and lettings services
- Residential sales, lettings, property management and probate valuations
- Nationwide coverage through professional estate agency network
- Guild-trained staff delivering exceptional customer-focused property services
- Regulated professionals committed to strong ethical industry standards
Associations and certifications
- Guild of Professional Estate Agents
- Ombudsman
Payment methods
- Cash
- Debit cards
- Credit cards
Services
Through our residential sales, probate valuation, residential letting and property management services, we support a wide range of property requirements. We place great importance on professionalism and attention to detail in everything we do. Our objective is to provide a smooth and efficient experience. Every client receives dedicated assistance throughout the process.
People
Darren Cray
Director
With over 30 years of experience in the property industry, Darren Cray is the Director of Cray & Norton and leads the team with a clear focus on delivering exceptional service and achieving results. He oversees all aspects of the business, from valuations and sales strategies to team development and client relationships. Darren is passionate about the local property market and takes pride in helping clients make informed decisions, whether theyre buying, selling, letting or renting
Andrea Cray
Director
As Lettings Director, Andrea Cray brings a wealth of experience and a personal touch to everything we do. With over 20 years in the property sector, she has built a reputation for honesty, professionalism, and in-depth local knowledge. Andrea is actively involved in all aspects of lettings and is always happy to offer advice whether youre a first-time landlord or an experienced investor. Andrea is passionate about her role and manages a portfolio of over 150 properties.
Marcel Ruane
Sales Director
Leading the sales team at Cray & Norton, Marcel Ruane combines years of industry experience with a hands-on, approachable leadership style. From setting sales goals to mentoring the team and meeting clients, he plays a key role in keeping everything running smoothly and successfully.
As well as overseeing the sales department, Marcel carries out accurate property valuations for both sales and lettings, helping clients make confident and informed decisions. Passionate about property and dedicated to delivering great results, he is always on hand with expert advice whether youre buying, selling, letting, or renting.
As well as overseeing the sales department, Marcel carries out accurate property valuations for both sales and lettings, helping clients make confident and informed decisions. Passionate about property and dedicated to delivering great results, he is always on hand with expert advice whether youre buying, selling, letting, or renting.
Reviews (40)
Puperpup
Apr 22, 2026
I had a really positive experience with this estate agent. Darren and Archie were consistently accommodating throughout the process. Whenever I needed updates, they chased the sellers promptly and always came back to me in a timely manner, which made the whole journey far less stressful.
Chloe was also fantastic during the viewings. She was friendly, patient, and incredibly helpful, going above and beyond to make sure everything ran smoothly. On completion day, she made an extra effort to ensure I could collect my keys without any issues, which I truly appreciated.
Overall, the team made the process much easier, and their support didnt go unnoticed. Id happily recommend them
Chloe was also fantastic during the viewings. She was friendly, patient, and incredibly helpful, going above and beyond to make sure everything ran smoothly. On completion day, she made an extra effort to ensure I could collect my keys without any issues, which I truly appreciated.
Overall, the team made the process much easier, and their support didnt go unnoticed. Id happily recommend them
Maira Iqbal
Feb 12, 2026
P.
Jan 15, 2026
What a warm welcome to our new neighbourhood. The house we purchased was introduced to us from Cray & Norton and I believe it wasn't even on the market yet, they gave us the first viewing. Im so grateful to all the Staff there.They were so helpful during the purchase process and understood our needs from day one. They were always available for support and advice and we even managed to get a small discount on the overall purchase price through clear and concise conversation. Thank you
Kata Erdhelyi
Dec 14, 2025
James Nicholls
Dec 10, 2025
Cray & Norton were really helpful during our house buying process. They went out of their way to check in with us and to let us know to contact them if there was anything at all that they could help with. They always responded promptly to any and all enquiries, and made it super easy for us to organise viewing the house several times before we finally completed. A special shoutout to Marcel who stayed late on the day of completion so that we could pick up the keys!
Mrton Miskolczi
Dec 05, 2025
Broncos Best
Nov 30, 2025
I had sold my property through a small estate agent in a timely and efficient manner. Unfortunately I attempted to purchase three times through large estate agents and was frustrated by extremely poor service and communication leading to three failed purchases. Probably because they couldn't sell me this and that. Fortunately on the fourth attempt I purchased through Cray and Norton. They had extensive knowledge of the area and the property and any gaps were addressed by email the next day. All enquiries answered within 24 hours. Responsive communication through them to the seller of the property. Needless to say the sale progressed to a speedy conclusion to the satisfaction of all parties due to Archie and Darren being proactive at every stage. Due to the service differential I'm sure this agent will continue to thrive even in this tough market.
Jinghui Shao
Oct 19, 2025
Rincy Wilson
Oct 12, 2025
I had an excellent experience with Cray and Norton Agency. From start to finish, they were very professional, approachable, and incredibly supportive. They kept me updated at every stage of the process, always responded quickly to my questions, and made what could have been a stressful experience feel smooth and straightforward
Thanks to their hard work and dedication, everything went through seamlessly. I would highly recommend to anyone looking to buy, sell, or rent a propertyyoull be in very safe hands!
Thanks to their hard work and dedication, everything went through seamlessly. I would highly recommend to anyone looking to buy, sell, or rent a propertyyoull be in very safe hands!
James Forth
Oct 11, 2025
W. E.
Oct 05, 2025
We chose Cray and Norton to sell a vacant family home. I found Darren to be an excellent listener who picked up on our needs. Our contact was also with Archie and Lucas. Everyone communicated friendly, promptly and professionally. C&N definitely stand out as having excellent skill and strategy. We felt they cared. We are very happy with the sale. We had the misfortune of below par solicitors - Darren, true to his word, kept the sale progressing. I 100% recommend and would use again. Thank you team, i know there was hard work to do.
Jino Joseph
Oct 05, 2025
I am really pleased with the support provided during the whole process of buying the property. I would specially thank Mr. Darren for his constant monitoring and getting all things sorted, which avoided the delays in the process.
Would like to recommend Cray & Norton for any kind of estates enquiries.
Would like to recommend Cray & Norton for any kind of estates enquiries.
Howard Whitelaw
Sep 30, 2025
We have been looking for a property through Cray and Norton for some months now and despite being shown several properties that met our initial requirements, we have been guilty of then changing our specification (sorry!). Despite this Darren and his staff have remained patient, friendly and professional throughout and have continued to find alternative properties for us to view.
Zita Selvanathar
Jun 29, 2025
Fran Elliott
Jun 16, 2025
We chose to let one of our properties with C&N, having managed this process ourselves up until recently. So far, they've been great. Responsive, communicative and - most importantly - honest with us, which has been refreshing. Particular shout out to Archie and Andrea, they've both been great.
They also have very competitively priced management packages. It's early days with our new tenants but I'm hopeful they'll be decent and long- standing.
They also have very competitively priced management packages. It's early days with our new tenants but I'm hopeful they'll be decent and long- standing.
Ruth Frimpong
May 31, 2025
I had an excellent service from Cray and Norton Estate agent. From viewing to finally signing the tenancy agreement, everything was smooth and stress free. Best experience I have ever had from an estate agent. I do recommend them as they are very professional. Thank you to the whole team for making my move easy and stress free.
Sakina Ballard
Apr 01, 2025
Recently purchased our home through Cray and Norton and are really pleased with the service and process, from start to finish.
Clear communication with known team members, questions answered quickly, fair price on the house & accommodated viewings quickly, was very impressed and happy. Also valued that they are a local, family-run business with a personal touch throughout the process.
Thank you C&N, we are very happy in our new home & the process was very smooth even with a very long chain!
Clear communication with known team members, questions answered quickly, fair price on the house & accommodated viewings quickly, was very impressed and happy. Also valued that they are a local, family-run business with a personal touch throughout the process.
Thank you C&N, we are very happy in our new home & the process was very smooth even with a very long chain!
Jamie Gigg
Mar 20, 2025
Toby Marcroft
Mar 20, 2025
Stephen Asomaning
Feb 23, 2025
We had an amazing experience with Cray & Norton! From start to finish, their team provided outstanding support throughout our house-buying journey. Their communication was excellentalways keeping us informed and answering any questions promptly. The entire team was incredibly friendly, professional, and approachable, making the whole process much less stressful. Their guidance and expertise were invaluable, and we truly felt supported every step of the way. We highly recommend Cray & Norton to anyone looking for a reliable and caring estate agent!
George Marcroft
Feb 14, 2025
Micayla Morris
Feb 11, 2025
We recently purchased our home through Cray & Norton and couldnt be happier with the service we received. From start to finish the team was professional, knowledgeable and supportive.
They kept us well-informed throughout the entire process, always available to answer our questions and offer guidance. We truly felt that they had our best interests at heart and their local knowledge was invaluable.
If youre looking to buy or sell in the area, we highly recommend Cray & Norton - a fantastic estate agent that goes above and beyond!
They kept us well-informed throughout the entire process, always available to answer our questions and offer guidance. We truly felt that they had our best interests at heart and their local knowledge was invaluable.
If youre looking to buy or sell in the area, we highly recommend Cray & Norton - a fantastic estate agent that goes above and beyond!
Barbara
Jan 14, 2025
Cray and Norton offer a great service. They are realistic regarding where the price of your property should be and able to give tips on making your property more saleable. Excellent communication and the guys work hard to drum interest and screen for time wasters. My property sold with them and that was a great feeling. No matter who you speak with there they are always polite and empathetic and offer a flexible service. I would highly recommend them. Just try for yourself and see
Blanca Beatriz De Tucker
Dec 18, 2024
Cray and Norton Estate Agents, a company with the old fashion professionalism and modern technology was very instrumental on my search for a property with very specific and uncommon requirements. They were up to the challenge over a long period of time, with focus on what was needed. I greatly appreciate their help and strongly recommend Cray and Norton to a discerning customer.
Christopher Bishop
Nov 23, 2024
We have used this estate agent more than once.
Great service from the owners downwards.
Thanks to Darren, Marcel and Archie.
If you want an estate agent you can trust and that will actually work to help you with your house purchase then use Cray and Norton.
Thank you all for your great service and hard work.
Chris
Great service from the owners downwards.
Thanks to Darren, Marcel and Archie.
If you want an estate agent you can trust and that will actually work to help you with your house purchase then use Cray and Norton.
Thank you all for your great service and hard work.
Chris
Phoebe Davies-Lloyd
Nov 19, 2024
Roger Monteil
Feb 05, 2024
I instructed Cray and Norton to market my property in Queen St. Croydon in January 2022. As a client, I provided them with a particularly challenging set of circumstances which caused several buyers to withdraw! However, the personnel at Cray and Norton were never detered and were always able to provide new buyers for me to assess. I was always amazed on how quickly this was done.
I should add that at one point I had to withdraw the house from the market because my personal circumstances did not facilitate a sale (hence the gap from initial instruction to final sale).
Cray and Norton are the ultimate professionals in the real estate business. I highly recommend them should you wish sell a property (as in my case) and I'm sure that buyers are of the same opinion.
I should add that at one point I had to withdraw the house from the market because my personal circumstances did not facilitate a sale (hence the gap from initial instruction to final sale).
Cray and Norton are the ultimate professionals in the real estate business. I highly recommend them should you wish sell a property (as in my case) and I'm sure that buyers are of the same opinion.
Inna Boyd
Jan 20, 2024
We would like to say big "THANK YOU!" to the Cray & Norton team, in particular Darren and Marcel, for their help and guidance during the sale process of our home.
The customer service that we received back in 2014 (when the house was purchased) was at the same HIGH level when it was sold in 2023:
- friendly attitude,
- frequent and clear communication,
- knowledgeable about their industry,
- proactive and responsive.
We would highly recommend Cray & Norton to anyone, who wishes to sell / buy a property.
The customer service that we received back in 2014 (when the house was purchased) was at the same HIGH level when it was sold in 2023:
- friendly attitude,
- frequent and clear communication,
- knowledgeable about their industry,
- proactive and responsive.
We would highly recommend Cray & Norton to anyone, who wishes to sell / buy a property.
Lea Byrne
Apr 03, 2023
I contacted Cray and Norton recently with regards to putting my parents home on the market. Whilst my family and I are still undecided, the team at Cray and Norton were extremely helpful and informative of the whole process. They were happy to answer my stream of questions in a timely manner. Service has been second to none and I wouldn't hesitate to recommend this family run independent agent. Keep up the good work
Claire
Mar 16, 2023
We bought a lovely property in Woodside Green from Cray and Norton. Archie is a lovely, polite and knowledgeable young man who promptly responds to all queries.
Darren supported key milestones in the sale, due to our mortgage company it was slower than expected but unlike other agents he wasnt pushy or rude which is much appreciated during a stressful time !
Highly recommend Cray and Norton and we would 100% work with them again. They are the real deal !
Darren supported key milestones in the sale, due to our mortgage company it was slower than expected but unlike other agents he wasnt pushy or rude which is much appreciated during a stressful time !
Highly recommend Cray and Norton and we would 100% work with them again. They are the real deal !
Dee Chikwendu
Jun 07, 2022
After starting my search in need of a bigger home, I finally came across a property with potential - listed by Cray & Norton. I had been in contact with a few other Estate Agents but none compare to the service that I received from from Darren Cray, Jess and the team. Although it has taken around 4 months or so, my purchase was finally completed yesterday. Hooray!
I was looked after by Jess during the early stages of the process; she was friendly, accessible and responsive. I then had the pleasure of working with Darren Cray for the remainder of the process. His follow-up and communication was regular, timely and clear. I am really pleased to have been looked after by this team of professionals. If you want an attentive, co-operative team to help you with your next property, then seriously consider working with Cray & Norton.
I was looked after by Jess during the early stages of the process; she was friendly, accessible and responsive. I then had the pleasure of working with Darren Cray for the remainder of the process. His follow-up and communication was regular, timely and clear. I am really pleased to have been looked after by this team of professionals. If you want an attentive, co-operative team to help you with your next property, then seriously consider working with Cray & Norton.
Brian Dunham
Jun 01, 2022
Adaikalam Amirthanathan
Apr 24, 2022
Steve Reilly
Apr 01, 2022
Selling a house can be extremely stressful for the first time, cray & norton are very helpful and will talk you through every step of buying or selling a house with them, They are always willing to talk you through any concerns that you might have and make the hole process a lot more simply and Easy to understand.
Mehraj Ibrahim
Mar 02, 2022
Kevin Borras
Feb 06, 2022
The Cray & Norton team were a pleasure to deal with throughout the protracted five-month sale process - for a three property chain it seemed like an eternity, with a whole host of unexpected, often last-minute "bumps in the road." They were calm, polite and efficient from day one, Thanks to Jessica, Mark, Marcel, Darren and the now-departed Harry (he's not dead, he left).
Alexandra Inett
Nov 21, 2021
Maria Wyman
Nov 13, 2021
Mark Tagliaferri
Sep 22, 2021
I recently completed on a property in South Croydon through Cray & Norton and I cannot thank Darren, Marcel and the team enough for ensuring the transaction went through. From what we expected to be a relatively straight forward purchase, turned out to be an incredibly complicated one, with issues with the conveyancing, but Darren & Marcel worked extremely hard to ensure it all went through okay.
Their communication throughout was brilliant and they always kept me posted with updates and progress from the vendor's side. I would 100% recommend Cray & Norton and will not hesitate to use them to sell/rent out my property through them when the time comes - thanks again!
Their communication throughout was brilliant and they always kept me posted with updates and progress from the vendor's side. I would 100% recommend Cray & Norton and will not hesitate to use them to sell/rent out my property through them when the time comes - thanks again!
Jamie Keenan
Feb 07, 2021
I found Cray & Norton during a recent property search and they were great, in particular Tracy Robinson was wonderful from start to finish! She kept me updated with relevant properties, answered all the questions I had, helped me negotiate a great offer and you really felt like she had both sides best interests at heart. To top it off, she is a lovely person to chat with and that makes the process a lot more enjoyable. I couldn't recommend her highly enough :-