Business Details
Emergency
services
Your Trusted Property Lettings Partner in Newport
Homelink Lettings is an independent, boutique-style letting agency established to address common challenges in property management. With over 17 years of hands-on experience as a landlord, estate agent, and tenant, we provide stress-free, personalized lettings and property management services across Newport, Chepstow, and Bristol. Our ARLA Propertymark accreditation and Rent Smart Wales licensing ensure compliance with legal standards while maintaining properties to the highest condition. We prioritise exceptional customer service, transparent pricing, and local market expertise, offering dedicated support for both landlords and tenants. Our team's deep understanding of the M4 corridor property market enables tailored guidance for investment decisions. By combining professionalism with a personal touch, we ensure seamless tenant experiences, prompt maintenance resolution, and reliable deposit handling. Our commitment to continuous training and development reinforces our position as a trusted partner in property management.
Services
Property Management
Tenant Find Service
HMO Management
Rent Collection
Maintenance Coordination
Deposit Handling
Compliance Checks
Property Marketing
Contract Renewals
Eviction Support
Highlights and features
- 17 years of hands-on property industry experience
- ARLA Propertymark-accredited agency with compliance expertise
- Transparent pricing with no hidden fees
- Dedicated 24/7 emergency maintenance support
- Local market knowledge across Newport and Bristol
Associations and certifications
- ARLA Propertymark
- Rent Smart Wales
What people say
Exceptional service
Promptly addressed
Stress-free experience
Professional yet personal
Highly recommend
Services
Property Management
Our comprehensive property management service handles all aspects of rental property operations. We ensure legal compliance through ARLA-approved contracts, regular inspections, and Rent Smart Wales licensing. Our team coordinates maintenance, collects rent promptly, and manages tenant communications. With 17 years' experience, we provide tailored solutions for landlords seeking hands-off investment management across Newport and Bristol.
Tenant Find Service
This service specialises in securing qualified tenants for landlord-owned properties. We conduct thorough referencing through HomeLet, including credit checks and Right to Rent verification. Our marketing strategy utilises professional photography and Zoopla listings to attract applicants. Landlords receive fully documented tenancies with signed inventories and gas safety certificates, ensuring regulatory compliance from day one.
HMO Management
Specialised management for Houses in Multiple Occupation combines regulatory compliance with tenant coordination. We handle license renewals, communal area maintenance, and conflict resolution between occupants. Our team ensures adherence to enhanced safety standards including legionella risk assessments and fire safety checks. This service includes dedicated support for landlords with complex shared living arrangements.
Emergency Repairs
Our out-of-hours emergency service addresses urgent property issues including plumbing failures, electrical faults, and security breaches. Available beyond standard working hours, this service guarantees rapid response times for critical maintenance needs. We coordinate approved contractors to resolve issues promptly, minimising tenant disruption and property damage.
Deposit Handling
We manage deposit collection, registration, and dispute resolution in accordance with Welsh tenancy laws. Our process includes providing prescribed information, issuing deposit certificates, and mediating dilapidation claims. The service ensures full compliance with government protection schemes while maintaining transparent records for both landlords and tenants.
People
Amalia
Founder
Originally from Colombia, Amalia brings international property experience to Homelink Lettings. With 17 years in the industry as landlord, agent, and tenant, she established the agency to improve lettings standards. Fluent in Spanish, she specialises in cross-cultural property management and has mentored her daughter in the profession.
Questions
Do you manage properties outside Newport?
Yes, we cover Chepstow in Monmouthshire and Bristol, leveraging our strategic position on the Welsh-English border for comprehensive regional service.
Can self-employed individuals rent properties through you?
Yes, we accept self-employed tenants with appropriate income verification documentation as part of our comprehensive referencing process.
What compliance checks do you perform?
We conduct gas safety certificates, electrical installation checks, EPC assessments, and legionella risk evaluations to ensure full regulatory compliance.
How quickly do you resolve maintenance issues?
Our maintenance team prioritises urgent matters with same-day response for critical issues and scheduled repairs within 48 hours of notification.
Do you offer virtual property viewings?
Yes, we provide video tours and virtual consultations to accommodate remote property inspections and tenant requirements.
How are rent increases handled?
Annual rent reviews consider market conditions and legal requirements, with formal notices provided to tenants at least one month before changes take effect.
Reviews (7)
Sian Davies
Jul 19, 2025
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I've been renting from Amalia 6 years, and she's been nothing but supportive and understanding throughout. I started off renting a room in a househare and then eventually a little flat she managed to get me. Couldn't recommend Homelink Lettings enough! Thank you again Amalia for everything. It's beyond appreciated.
Jacqueline Booysen
Fantastic letting agent, highly recommended, first class perfessional service. You wont be disappointed. Thank you to Amalia who was faultless.
Rolando Johnston
Living in Manchester, Homelink took care of everything for my property in South Wales from total renovation, dealing with tradesman to letting the property all within the space of a month. Absolutely brilliant Service from a dedicated professional.
Joseph Lewis
We've been renting a property in Newport through Homelink Lettings for just under a year. We have personally dealt with Amalia who is very friendly and accommodating and nothing seems to be too much trouble. Any issues we've raised have been dealt with really quickly and we feel to date that we have been treated fairly as tenants which hasn't always been the case in or experience with other agencies.
Danielle Shadbolt
Amalia and the team at Homelink have been great letting agents to deal with. From the moment we moved in to the moment we moved out they have been friendly and helpful. We had an issue with a water leak and it was sorted straight away. I would not hesitate to use or recommend Homelink,
Mitch Day
Very helpful from day 1, any issues always sorted straight away with no messing about, a very truthful and honest company. Would highly reccomend to anyone considering renting a property of this firm.
Matthew Paul Greenhalgh
A quality service throughout provided by knowledgeable and very responsive staff. They really go above and beyond to ensure my property is well looked after. Their feedback following inspections is superb followed by photos of the property for a peace of mind. My rent is always paid on time and I know the tenants are extremely happy also. I highly recommend their services to anyone looking for a professional letting agency.