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Ash Ponsonby Ash Ponsonby
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Business Details
22 Years
experience
Emergency
services
Trusted Real Estate Services in London
Ash Ponsonby is a Bayswater-based sales and lettings agent established in 2004, dedicated to providing an honest and client-centric approach to property services. We specialise in residential and commercial real estate across central London postcodes including W1, W2, W8, SW1, and NW4. Our expertise spans property sales, lettings, block management, and serviced accommodations, with a focus on reducing client stress through transparent communication and tailored solutions. We maintain high standards in property maintenance, regulatory compliance, and tenant management, supported by 24/7 emergency support and quarterly property inspections. As members of the Property Ombudsman and regulated by the Financial Conduct Authority, we prioritise trust, professionalism, and long-term client relationships.

Our team combines over 30 years of industry experience with a commitment to innovation, ensuring properties are well-maintained and landlords achieve optimal rental values. We operate with full transparency in pricing, offering clear fee structures for all services, and leverage technology to enhance service delivery, including mobile phone boosters in our commercial properties. Client satisfaction is evidenced by our membership in dispute resolution schemes and adherence to data protection standards under the Data Protection Act 1998.
Services
Property Sales Lettings Block Management Serviced Apartments Commercial Services
Details
  • Year established: 2004
Highlights and features
  • We offer 20+ years of local property market expertise in central London.
  • Our 24/7 emergency support ensures rapid response to tenant and landlord needs.
  • Transparent fee structures with no hidden charges for all services.
  • We are regulated by the Financial Conduct Authority for professional accountability.
  • Quarterly property inspections maintain high standards in managed buildings.
Associations and certifications
  • Property Ombudsman
  • Financial Conduct Authority
  • ICO Client Money Protection
Website
Services
Property Sales
We facilitate residential property sales across central London, leveraging local market expertise to ensure competitive pricing and smooth transactions. Our team provides valuation guidance, marketing strategies, and legal compliance support. Clients benefit from our established network of buyers and transparent fee structures.
Lettings
Our lettings service connects landlords with tenants, offering property management, tenant referencing, and lease agreement preparation. We ensure regulatory compliance, including gas safety certificates and deposit protection. Flexible terms cater to short-term and long-term rental needs.
Block Management
We provide comprehensive block management, including maintenance coordination, service charge administration, and emergency repairs. Our proactive approach ensures buildings meet safety standards and retain value. Quarterly inspections and qualified tradesmen guarantee prompt issue resolution.
Serviced Apartments
Luxury furnished apartments available for short-term stays in Bayswater and Kensington. Units include kitchens, concierge services, and modern amenities. Ideal for corporate relocations or extended visits, with flexible booking options and 24/7 support.
Commercial Services
We offer fully furnished office spaces in W2, featuring air conditioning, high-speed internet, and flexible lease terms. Services include utilities management, maintenance support, and mobile signal boosters to enhance business operations.
Questions
What areas do you cover for property sales and lettings?
We operate in central London postcodes W1, W2, W8, SW1, and NW4, with expertise in Bayswater, Kensington, and surrounding districts.
Are your fees transparent and fixed?
Yes, we provide clear fee structures with no hidden charges, including commission rates and administrative costs detailed upfront.
Do you offer 24/7 emergency support for tenants?
Yes, our 24-hour telephone line addresses urgent maintenance and safety issues promptly.
How do you ensure property compliance with regulations?
We conduct quarterly inspections, gas and electrical safety checks, and ensure adherence to Assured Shorthold Tenancy regulations.
Can landlords access property management reports?
Yes, we provide income and expenditure reports, deposit management, and Section 21 notice processing for landlords.
Are you regulated by industry ombudsman schemes?
We are members of the Property Ombudsman and regulated by the Financial Conduct Authority for professional accountability.
Reviews (10)
Zhelyazko Grudov
Dec 05, 2021 Report
Stefano is a true professional. Responsive, easy to speak to and most importantly kind and helpful. Great agency. Thoroughly recommend.
Mazd Experimenta
Nov 24, 2021 Report
Here is a non-paid or biased review. In regards to Arthur Court in Queensway; I have friends that are porters in less attractive hall entrance buildings that do more than the porters at Arthur Court. Weekdays they are meant to work 9 to 5pm to my knowledge, often they are missing from Reception; parcels go missing, porter and Ash Ponsonby couldn't care less; builders using the main lift instead of the service one, therefore blocking residents to take lift and forcing them to go by stairs, porter sat down at Reception; homeless people burst in inside the building overnight to sleep in the corridor, nothing happens; at least we can be thankful that the porters phone is always with battery, in case there is an emerg. update their social media status, watch movies, etc. Heads up for the cold and rainy days, although they can open the door from the Reception, don't hold on to it. Ash Ponsonby is non responsive to e-mails sent and calls end nowhere.
James Wilde
Jun 18, 2021 Report
Having rented across London for the past 8 years, I can't recommend enough Ash Ponsonby Estate Agents. Stefano was a fantastic agent, always efficiently answered my emails / phone calls for any questions regarding my rented property. And to top it off from viewings to arranging payments and deposits he made the entire process exactly how it should be - stress free!
Grace Breen
May 09, 2021 Report
Initially we rented 2 apartments over 3 years through Ash Ponsonby and found them to be super efficient in dealing with all matters. So when we bought an apartment to rent out we had no hesitation in asking Ash Ponsonby to manage it. They have always found us good tenants and quickly managed any repairs that became necessary. We now have 2 apartments which they manage. All payment matters are dealt with very professionally and timely. The feedback from our tenants has always been extremely complimentary. We have been dealing continuously with Ash Ponsonby for 12 years - long may it continue. Peter and Sandra
Katsune Animations
Mar 24, 2021 Report
The are like no other estate agent! The are honest, professional, helpful and actually care both about the tenants and landlord. Much better service ( and cheaper) than all the big names. I have now used them for over 7 years and will never trust another agent like I do Ash Ponsonby. A very personal and caring team.
Ck Edwards-Levene
Mar 14, 2021 Report
Really happy with the service they offer-they managed to rent out our property quickly and professionally and for the monthly amount we were after which was great. They are new to managing our building which some of us were nervous about because you never know what that's going to be like, but they've been much better than the previous agent which works well for everyone. The tenants they found for us are great-easy to get along with and communicative whenever they need something doing which gives us the chance to step in and sort any issues. Great service.happy to recommend them.
Sumeya Ibrahim
Mar 04, 2021 Report
Ash Ponsonby was our agent for 5 years and during this time, I can honestly say they have been absolutely amazing. And this is coming from a tenant. We mostly dealt with Stefano and if ever we had any issues with maintenance, no matter what day or time, it was resolved almost immediately. We got our full deposit back and they were beyond supportive when we moved out to accommodate our dates. I'd recommend them to any landlord or tenant alike for an impeccable service.
Nura Marshall
Feb 26, 2021 Report
Really professional and responsive agency. For any problem or request they are very fast in answering and providing a solution. Flat are well maintained and looked after. Compared to other agencies in London this is the best! I highly recommend it
Pablo Azzalin
Feb 03, 2021 Report
Just the Best Agency in London. The rooms and flats are great and in excellent conditions. If anything happens they have a really well done website where you can ask for maintenance and generally does it take couple of days to be fixed. They also gives a present to the new tenants. Any problems you will have fast answers. I really suggest this agency for them professionally way to work and transparency. 5 star recommended
Joseph Doleschal-Ridnell
Jan 01, 2021 Report
Stefano and the Ash Ponsonby team were great agents to work with during the 3.5 year period I rented with them. They were very responsive to calls and email, and there wasn't a maintenance request that didn't get actioned in a timely way. Stefano was very helpful and flexible in changing notice period to coincide with flight from London, and very quickly arranged return of deposit.