Russell Simpson

Terrible service, moving internationally and they left it until two days before to inform me the landlord wanted a year up front. Spoke to one of the owners who was supposed to investigate and get back to us. Didn't hear from them again. We found out that they were a friend of the landlord that they didn't disclose. Appalling service

Such professionalism, efficiency and absolutely charming people to deal with. Wouldn't hesitate to recommend Russell Simpson. Thank you.

My partner and I rented a flat in Notting Hill through this agency for just over a year and our experience has been very poor. First of all, I would like to clarify that we had absolutely no issues with the property. The premises were as expected, good location and a friendly porter. However, when it comes to Russell Simpson, I don't recall a single positive interaction.

Their customer service is incredibly unresponsive, slow and careless. For example, there was a time we had a power cut in the afternoon. I immediately tried to call the agency's official phone number (from Google) but no response. Then I tried to reach to our property manager (Annabelle) who did not pick up the phone. She then emailed me several hours later saying that her mobile phone "was on silent" .

In the meantime, we had to resolve the issue by ourselves otherwise we would've been left without electricity for the whole night. The check-out experience has been as bad. Poor and delayed communication throughout the whole process and made-up charges. The company they use for check-in & check-out inspections has a clear conflict of interests (appointed by, paid by, and dependant on the estate agency) which prevents them from being "impartial and independent" as they should be.

As a result, we had to pay for the end-of-tenancy cleaning twice. Also, while still discussing the charges with our property manager, I noticed that deductions had already been made from our deposit and a transfer to my account was made of an arbitrary amount established by the agent. Overall, it has been a negative experience and we will not be renting with Russell Simpson in the future.

On two occasions Russell Simpson have been able to find a buyer to complete above asking price and in difficult market conditions. Excellent advice, strategy and communication from start to finish. Highly recommend for prime London sales.

I have worked with Russell Simpson in relation to a complex property deal recently. I have found them to be an extremely professional firm. Jake Russell in particular is very courteous and conscientious in his approach. As a Property Lawyer, I commend Jake's work ethic and his proactiveness in facilitating a smooth conclusion of the deal. I look forward to working with Russell Simpson again in the near future. Richa Arora, Bracher Rawlins LLP, London

Russell Simpson take all of the stress away from renting out your property with the upmost professionalism. If ever there is an issue with the property from the tenant or the landlords side they will deal with the matter immediately and thoroughly, and I know that my property is in the safest of hands. I would not consider using any other agent other than Russell Simpson, they are fantastic and a pleasure to deal with.

It has been my pleasure to enjoy a longstanding relationship with Russell Simpson for over five years. I am the current tenant of a charming property in SW7 and have found Russell Simpson to be very responsive to any enquiries or concerns I may have had during all of this time. The Russell Simpson team is friendly, professional and a pleasure with whom to liaise, and I count myself fortunate to be the recipient of prompt, courteous and personal attention whenever I am in touch with them.

Outstanding service and outcome. High personal attention to detail. Smooth communication including diplomatic interventions to facilitate mutually satisfactory results. Faultless performance. Highly recommended.

Love dealing with Russell Simpson! Always quick to respond and they make renting out a property feel like total breeze. I can't recommend them enough. Happy for them always to be my managing agents! Nina

We have been using these guys for so long I can't remember, they just go from strength to strength in both the sales and lettings teams. They are all an utter delight to deal with and really get the job done in a very polite and efficient manner written by the whole Hofbauer Family