Business Details
Emergency
services
Trusted Property Management Services in London
Pinnacle Group has established itself as a market-leading national provider of integrated housing, neighbourhood, and workplace services with over three decades of experience. Our expertise in place-making and place-keeping enables us to deliver comprehensive management solutions across mixed-tenure homes, educational institutions, and industrial sites. We serve as a strategic partner for government bodies, housing associations, and institutional investors, combining institutional-grade service delivery with community-focused stewardship. Our nationwide operating platform ensures single-point accountability while maintaining compliance with evolving health and safety regulations. Through tech-enabled systems and directly employed teams, we provide responsive asset management, reactive maintenance, and void management services.Our commitment to social value is demonstrated through the TOMs framework and a focus on sustainable community development. With 400,000 annual customer interactions via our 24/7 contact centre, we prioritise transparency in financial reporting and client money protection through Propertymark-accredited systems. Our self-delivery model reinvests in local communities while eliminating margin-on-margin costs. From managing 49,000 Service Family Accommodation homes to overseeing university estates, our tailored approach ensures operational excellence across 1,500+ student accommodations and 466+ later living units. Our ServiceMark accreditation validates our customer excellence framework, while our technical teams maintain compliance with fire safety, gas, and electrical certifications.
Services
Asset Management
Community Engagement
Tenancy Management
Building Safety
Customer Contact Centre
Planned Maintenance
Reactive Maintenance
Catering Services
Commercial Portfolio Management
Void Management
Highlights and features
- We deliver 24/7 customer support through 400,000 annual interactions
- Our self-delivery model reinvests in local communities
- We manage 49,000 Service Family Accommodation homes nationwide
- Our tech-enabled systems ensure responsive maintenance services
- We maintain compliance with fire safety and electrical certifications
Associations and certifications
- ServiceMark
- Propertymark Client Money Protection Scheme
What people say
24/7 customer support
Community-focused approach
Tech-enabled systems
Transparent reporting
Experienced team
Services
Asset Management
Our asset management team provides proactive residential property advice for investor landlords and housebuilders. We offer bespoke financial reporting, building compliance management, and capital expenditure planning. Our services include service charge budgeting, statutory compliance monitoring, and sub-contractor management for both new developments and existing buildings.
24/7 Customer Contact
Our round-the-clock contact centre handles 400,000 annual calls from residents nationwide. We manage housing emergencies, maintenance requests, and anti-social behaviour reports with trained agents. This service removes the need for out-of-hours cover staff while ensuring immediate assistance for residents in over 300,000 homes.
Planned Maintenance
We deliver tech-enabled planned maintenance services with time-stamped inspection technology. Our approach combines statutory testing with lifecycle management strategies. The service ensures compliance with building regulations while maintaining property value through proactive upkeep schedules.
Community Engagement
Our community engagement strategy fosters resident participation through digital platforms and physical events. We implement tenant consultation processes that meet regulatory standards while creating spaces for resident feedback. This approach enhances community cohesion and shared responsibility.
Catering Services
AM Food delivers modern workplace catering with nutritionally balanced meals. We use regional ingredients and digital ordering systems to reduce waste and waiting times. Our service includes menu apps, vending solutions, and delivery options tailored to corporate environments and educational institutions.
People
Peregrine Lloyd
Group Chief Executive
With extensive leadership experience in property management, Peregrine oversees Pinnacle's strategic direction. He drives our commitment to community stewardship while expanding our nationwide service delivery capabilities across housing and workplace sectors.
Claire Kober
Managing Director - Homes
Claire leads our housing management division with specialist knowledge of affordable housing. She implements our place-keeping strategies for social housing developments, focusing on resident engagement and regulatory compliance across 300,000+ managed homes.
Christopher Hodson
Chief Financial Officer
Christopher manages financial operations including client money protection schemes. He ensures daily reconciliation of client accounts and oversees our Propertymark-accredited financial reporting systems for service charge and ground rent management.
Neil Fergus
Managing Director - FM
Neil directs facilities management services across educational and commercial properties. He implements tech-enabled maintenance systems and oversees compliance with health and safety regulations for 1,500+ student accommodations and workplace facilities.
Greg O'Brien
FM Divisional Managing Director
Greg leads facilities management operations with focus on service delivery excellence. He manages integrated FM services for schools and universities while ensuring compliance with statutory requirements for public access facilities.
Questions
What property management services do you offer?
We provide asset management, community engagement, building safety compliance, 24/7 customer support, and planned maintenance services across residential and commercial properties nationwide.
How do you handle emergency maintenance requests?
Our 24/7 contact centre handles emergencies with trained agents, ensuring immediate assistance for residents in over 300,000 homes through our round-the-clock support system.
What areas do you cover?
We operate nationwide across the UK, managing properties in London, Kirklees, West Yorkshire, and South East London, with 49,000 Service Family Accommodation homes across all four UK nations.
How do you ensure financial transparency?
We use Propertymark-accredited client money protection systems with daily reconciliations, providing detailed financial reports on service charge accounts and expenditure against budgets.
What catering solutions do you provide?
AM Food delivers workplace catering with regional ingredients, digital ordering systems, and nutritionally balanced meals through menu apps, vending machines, and delivery services.
How do you engage with residents?
We use digital platforms and community events to facilitate resident participation, implementing tenant consultation processes that meet regulatory standards while enhancing community cohesion.
Reviews (5)
Andreea Jackson
Jun 16, 2022
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This company is an absolute joke! If I could give them negative stars I would have. Been waiting for months for a plumber to come and fix the shower and the shower pressure. They either canceled, or sent few people to check the same issue over and over (clearly lack of communication). Eventually someone come (not an actual plumber) and changed the shower tab. If before there was little pressure now its no pressure on cold wanter and only boiling water runs on shower.
He also broke the kitchen tab and left without mentioning it. They said they will send someone in 2 days, meaning today at 8 30, nobody come, and by the look ok it nobody knows anything. The regional office might call. We have no contact from the regional office. Whoever works in the regional office ( Suffolk, Honington area looking after forces houses) is doing an horrible job.
He also broke the kitchen tab and left without mentioning it. They said they will send someone in 2 days, meaning today at 8 30, nobody come, and by the look ok it nobody knows anything. The regional office might call. We have no contact from the regional office. Whoever works in the regional office ( Suffolk, Honington area looking after forces houses) is doing an horrible job.
Louise
May 31, 2022
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Terrible service and very poor communication - made to feel like a nuisance. I have no idea what the money I pay goes on as it takes a very long time to get anything sorted (broken lift, broken front door, faulty access system.)
Ricardo Mamude
May 23, 2022
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You know what is funny? The service charger for Oval Quarter, they are charging 120 for windows cleaning, I live here for nearly 4 years now, so since I moved in, I saw a company coming around to do the main entrance window cleaning, they never clean the windows from the flat, They do a very poor cleaning on the main window and want charge 120 makes me laugh, before i was living in a Shared Ownership in Bermondsey, and there every time when the company was coming to clean the windows they was doing every single window from every single flat and my service charge there was cheaper, and also i had a lift in the building, while here, we don't have none of these benefit and they charge a very expensive service charge for what? if even the cleaners get paid a minimum wages.
I can't wait to walk away from this place and go somewhere where Pinnacle is not in charge for the services I wish Google would let me post this review without a star, but i cant express my frustration without one. And also I have to keep changing my lights inside my flat because this electric parts for my flat is completely rubbish the Bulbs burn out after 1 month of replacement every time
I can't wait to walk away from this place and go somewhere where Pinnacle is not in charge for the services I wish Google would let me post this review without a star, but i cant express my frustration without one. And also I have to keep changing my lights inside my flat because this electric parts for my flat is completely rubbish the Bulbs burn out after 1 month of replacement every time
Cassie Corfield
May 21, 2022
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We have had a problem with a downstairs window meaning our building is insecure. The issue was reported the same day and we were told the earliest someone might be out to fix it was 10 days later as management had sent all of their technicians on holiday. One member of staff I spoke to made false promises on behalf of another company and the second member of staff tried to say that her house was in a worse state so what do I have to complain about.
We were given a time slot for the problem to be fixed and the technician never showed up. I was initially promised a call back from a manager to discuss my complaint with the timescale but that never happened. I sent one complaint email trying to get a response and I have just sent another. Absolutely dire service.
We were given a time slot for the problem to be fixed and the technician never showed up. I was initially promised a call back from a manager to discuss my complaint with the timescale but that never happened. I sent one complaint email trying to get a response and I have just sent another. Absolutely dire service.
Birgit
Apr 11, 2022
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They have a "gardening" crew on the estate where I live, which will steal everything from the tenants which isn't nailed down. Brooms, plant pots with houseplants, mops and buckets, clothes from the washing line, everything. They'll ignore any rubbish though, or hide it somewhere out of immediate sight. If I could give zero points, I would. Avoid by any means.
