Business Details
41 Years
experience
Your Trusted Real Estate Partner in Southampton
Established in 1985, The Home Agency has built a reputation as one of Southampton's longest-standing independent property specialists. With over four decades of combined experience in the local property market, we offer tailored solutions for residential sales and lettings, ranging from compact studio apartments to six-bedroom detached houses. Our team prioritises face-to-face interactions, ensuring clients receive personalised service rather than impersonal online transactions. As proud members of The Property Ombudsman, Property Redress Scheme, and UKALA, we adhere to rigorous industry standards while providing client money protection. Our hybrid estate agency model allows clients to choose between upfront fixed fees or traditional commission structures.We manage over 300 properties through our full management service, which includes legal compliance, tenant referencing, and quarterly property inspections. Our reduced deposit scheme supports tenants with 50% upfront payments and affordable monthly instalments. Testimonials from landlords and tenants highlight our professionalism, reliability, and commitment to timely rent payments. We maintain transparency through regular statements and immediate query resolution, ensuring clients feel valued rather than treated as mere account numbers. Our team's deep understanding of Southampton's property market, combined with our 'Passion For Property' ethos, ensures assets are managed with expertise and care.
Services
Property Sales
Residential Lettings
Full Management
Tenant Find
Deposit Scheme
EPC Services
Legal Compliance
Portfolio Management
Details
- Year established: 1985
Highlights and features
- Over 40 years of combined experience in Southampton's property market
- Hybrid agency model offering fixed fees from 474 inc VAT or traditional commission
- Client money protection through UKALA and The Property Redress Scheme
- Full management service covering legal compliance, tenant referencing, and quarterly inspections
- Reduced deposit scheme supporting tenants with flexible payment options
Associations and certifications
- The Property Ombudsman
- Property Redress Scheme
- Mydeposits
- UKALA
What people say
Professional and punctual
Timely rent payments
Personal level service
Regular updates
Reliable repairs
Services
Property Sales
Our hybrid estate agency model offers two sales options: fixed fees from 474 inc VAT with no commission, or traditional 'no sale no fee' commission at 1.2% inc VAT. Clients benefit from property marketing through Rightmove, Zoopla, and our London Road office. The service includes legal documentation preparation, tenant referencing, and deposit handling through approved schemes.
Residential Lettings
We offer tailored lettings services for landlords, from basic tenant find to full portfolio management. Our tenant find service includes property advertising, referencing, and contract preparation. Full management covers quarterly inspections, repair coordination, and monthly financial statements. Services start from 6% inc VAT monthly, with EPC and inventory services available.
Full Management Service
This comprehensive service includes property marketing, tenant referencing, rent collection, and quarterly inspections. We handle legal compliance, gas safety checks, and repair coordination with landlord approval. Monthly statements track income and expenses while maintaining deposits in approved schemes. Ideal for landlords seeking complete hands-off property management.
Tenant Find Service
Our tenant find service focuses on securing qualified tenants through credit referencing and property viewings. We prepare legal contracts, collect first month's rent, and secure deposits in approved schemes. The service includes property advertising across major portals and our London Road office, with commission taken upfront at tenancy commencement.
Reduced Deposit Scheme
Designed to assist tenants with upfront costs, this scheme allows 50% deposit payment initially with the remaining balance spread over six monthly instalments. The service maintains security while improving accessibility for responsible tenants, with full deposit protection through approved schemes throughout the tenancy period.
People
Kevin
Owner
With over 40 years' experience in Southampton's property market, Kevin leads The Home Agency's sales operations. He personally manages client relationships and ensures service quality across residential transactions. His hands-on approach maintains the agency's founding principles of transparency and personal service.
Phillip Richmond
Lettings Manager
Phillip oversees the agency's lettings portfolio since 2011, managing over 300 properties with a focus on landlord-tenant relations. He ensures compliance with evolving legislation while maintaining the agency's reputation for reliability and professional service delivery across residential management.
Questions
What property types do you handle?
We manage properties from single rooms to seven-bedroom houses across Southampton and surrounding areas.
How does your hybrid agency model work?
Choose between fixed fees from £474 inc VAT or traditional 1.2% inc VAT commission structures for property sales.
What lettings services are available?
We offer tenant find services from £6% inc VAT monthly or full management including inspections and repairs.
Do you offer deposit assistance?
Yes, our reduced deposit scheme allows 50% upfront payment with the balance spread over six months.
How are maintenance issues handled?
We coordinate repairs with landlord approval, prioritising urgent issues while maintaining detailed documentation.
What accreditations do you hold?
We're members of The Property Ombudsman, Property Redress Scheme, Mydeposits and UKALA for client protection.
Reviews (5)
Sonia Otieno
Mar 19, 2022
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Tenants be aware. these are the last people who you should rent from. they are very rude and unprofessional. they are also threatening me with taking me to court for damages but the house was already damaged when i moved in? they had no proof of me and tenants causing damages as they only had pictures from a year before we moved in. DO NOT RENT FROM HERE. Please also see their responses to other negative reviews. They do no hold themselves accountable.
Sarah Ologun
Mar 15, 2022
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Phil was extremely rude to me and my housemates. Accused us of not paying rent even though we provided evidence. We never got our deposit back. Stay away from them!
Son Otieno
Mar 02, 2022
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The home agency were awful to me and everyone in the house. They would constantly harass us claiming we had not paid rent when we all did and provided evidence of this with Phill's name in every one. And when we asked when the rent had supposedly not been paid they told us to figure it out? If we are paying YOU money, where has it gone? It shouldn't been up to us to figure it out. Phill is very rude and 0/10 would not recommend. For context, see how they respond to the other negative reviews. Very telling.
Mohammed Bhanji
Jan 06, 2022
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We dealt with Phil who brilliant, can't fault them at all. Amazing properties and really friendly and understanding staff.
Andy Hewitt
Sep 17, 2021
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I have dealt with The Home Agency for many years because the lettings manager, Phil, is excellent. I like the fact that unlike other letting agents, Phil is a good communicator both with me (the landlord) and tenants, is professional at all times and supplies all paperwork and relevant details to me quickly. Would definitely recommend Phil.
