Business Details
28 Years
experience
Trusted Property Letting in Eastbourne
Established in 1998, Equity Residential is a family-owned and operated property letting and management consultancy based in Eastbourne. With over 25 years of dedicated service, we manage a portfolio of more than 600 properties across East Sussex, from Bexhill to Brighton. Our commitment to transparency, professionalism, and client satisfaction has earned us memberships in the National Approved Letting Scheme, The Property Ombudsman, and The Tenancy Deposit Scheme. We operate under Trading Standards-approved codes of practice and maintain NALS Client Money Protection through SAFEagent.Our experienced team, led by directors Daniel and Thomas Clitheroe, prioritises clear communication and tailored solutions for landlords and tenants alike. By combining local market expertise with robust accreditation frameworks, we ensure compliance, security, and efficiency in all property transactions. Our online maintenance reporting system and dedicated property managers reflect our ongoing investment in streamlined, responsive service delivery.
Services
Property Letting
Tenant Management
Deposit Protection
Maintenance Reporting
Rent Collection
Details
- Year established: 1998
Highlights and features
- We have 25+ years of local property market expertise.
- Our team manages over 600 properties across East Sussex.
- We are accredited by leading industry regulatory bodies.
- We provide transparent communication throughout the letting process.
- Our online maintenance system ensures prompt issue resolution.
Associations and certifications
- National Approved Letting Scheme
- The Property Ombudsman
- The Tenancy Deposit Scheme
- SAFEagent
Services
Property Letting
We specialise in securing quality tenants for residential properties across East Sussex. Our process includes comprehensive tenant referencing, Right-to-Rent checks, and professionally prepared tenancy agreements. With local market expertise since 1998, we ensure landlords achieve optimal rental returns through strategic property positioning and targeted marketing.
Full Management
Our comprehensive management service covers rent collection, maintenance coordination, and tenant communication. We handle deposit protection through TDS, prepare legal documentation, and ensure compliance with all regulatory requirements. This service includes regular property inspections and proactive issue resolution to maintain property value and tenant satisfaction.
Tenant Referencing
We conduct thorough tenant vetting through professional referencing services. This includes credit checks, employment verification, and previous landlord references. Our process ensures landlords receive reliable information to make informed letting decisions while maintaining compliance with data protection regulations and fair housing standards.
Deposit Protection
All tenant deposits are protected through The Tenancy Deposit Scheme as required by law. We provide prescribed information documentation and manage deposit disputes through approved resolution processes. Our systems ensure full compliance with statutory requirements while safeguarding both landlord and tenant interests throughout the tenancy period.
Maintenance Reporting
Our online reporting system enables tenants to submit maintenance requests with photographic evidence. Property managers access these reports remotely to coordinate prompt repairs. We prioritise urgent issues while maintaining detailed records of all maintenance activities to ensure properties remain in optimal condition throughout the tenancy.
People
Daniel Clitheroe
Founder & Company Director
Co-founder of Equity Residential since 1998, Daniel Clitheroe brings extensive property market expertise to our Eastbourne operations. He focuses on strategic growth and maintaining industry standards through active participation in local business networks.
Thomas Clitheroe
Director of Lettings
As Director of Lettings, Thomas Clitheroe oversees property management operations since establishing the company in 1998. He ensures our lettings processes maintain compliance with regulatory requirements while delivering exceptional client service.
Carolynn Ashcroft
Office Manager
With over 20 years in Eastbourne lettings, Office Manager Carolynn Ashcroft leads our administrative operations. Her extensive experience ensures efficient day-to-day management of tenant communications and documentation processes.
Lisa Worrell
Account Manager
Account Manager Lisa Worrell handles financial operations and client account management. She ensures accurate rent collection, deposit administration, and compliance with client money protection regulations.
William Dickie
Asset Manager
Asset Manager William Dickie oversees property maintenance and condition reporting. He coordinates repair services and ensures properties meet required standards through regular inspections and contractor management.
Questions
What letting fees do you charge?
Our fees start from £330 including VAT for basic lettings services. Detailed fee schedules are available on our website with transparent breakdowns of all charges.
How do you protect tenant deposits?
All deposits are protected through The Tenancy Deposit Scheme (Membership G07062) with full prescribed information provided to tenants within statutory deadlines.
What areas do you cover?
We operate across East Sussex from Bexhill to Brighton, with our main office located in Eastbourne's business hub on Cornfield Terrace.
How can tenants report maintenance issues?
Tenants use our online reporting system to submit repair requests with photographic evidence, enabling faster resolution through our responsive contractor network.
Are you regulated by industry bodies?
We are members of the National Approved Letting Scheme (A1749), The Property Ombudsman (L00058), and part of the SAFEagent client money protection scheme (S1670).
Reviews (6)
Sara Cole
May 20, 2022
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This company manages the property above my flat; there was a leak from the above flat which was dealt with im mediately; much communication & reassurance. And as if I couldn't be more impressed with this service, the decorator, Adrian, was very efficient, tidy & reliable doing a great job. Anyone who meets Adrian should also look at his photography as it is incredible! Thankyou Equity!
Ricardo De Sao Joao
Nov 23, 2021
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Update: Having posted a review, I appreciated that Tom spent the best part of 10 minutes speaking to me regarding the subject matter of my review below. Tom has promised to look into my communications directly with the lettings negotiator. It is clear that Tom is passionate about his business, and in fairness, took the time to understand the context and nature of the complaint I had. Given our conversation, I have no reservations regarding Tom's, and by extension, Equity's integrity.
Initial Review If you're in the process of home-hunt, and feel like being ignored, then this is your place to go. Letting agents that do not have any interest in responding to queries for potential lettings (even when emailing lettings negotiators directly), and this was only my most recent unpleasant experience with them. In previous dealings with Equity, they have proven to be less than forthcoming; we had put in an offer on a tenancy, only to have the lettings negotiator be very evasive when checking progress. If you're a landlord or tenant, I would steer-clear.
Initial Review If you're in the process of home-hunt, and feel like being ignored, then this is your place to go. Letting agents that do not have any interest in responding to queries for potential lettings (even when emailing lettings negotiators directly), and this was only my most recent unpleasant experience with them. In previous dealings with Equity, they have proven to be less than forthcoming; we had put in an offer on a tenancy, only to have the lettings negotiator be very evasive when checking progress. If you're a landlord or tenant, I would steer-clear.
Kay Metcalfe
Dec 13, 2020
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I have rented through equity for the past 5 years and recently moved into another property through them, I can honestly say everything was dealt with professionally and quickly. A massive thank you to all the staff for being amazing and always providing great service!
Gemma Penny
Jan 19, 2020
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My experience with Equity has been nothing but positive. The agents were very approachable and friendly, helping to make the moving in process quick and easy. The property was in perfect condition and staff were easy to contact if needed. This is a very considerate company who ensure the best is done for their customers - would highly recommend
Paul Hawkins
Dec 26, 2019
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Rented a flat in eastbourne for 4 years up till just last month. Equity were brilliant. Friendly staff and really quick responses to a few issues over the tenancy. Their modern web based reporting system is great and their contractors and agents always good at informing me as to what was happening. For someone who is hard of hearing the use of email by the managers was really handy. Would recommend this company to anyone.really can't say enough good things about this company.in my experience quite possibly the best rental agents I have ever been a tenant through. Thanks guys!
Ashleigh Johansen
Dec 10, 2019
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Our experience with Equity has been a very positive one. I was moving from overseas and Equity were extremely patient and understanding given the circumstances. They were friendly and helpful throughout our tenancy and we would happily recommend them.
