Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for Real Estate Solutions in London
Established in 2003, CityZEN Property Group has built a reputation as a trusted independent real estate consultancy with a global footprint. Our expertise spans property lettings, management, and sales across London, Manchester, and Birmingham, supported by international offices in Dubai and Shanghai. With over two decades of experience, we manage more than 1,000 properties annually, maintaining a 99% void-free occupancy rate through dedicated client-focused service. Our team combines local market knowledge with global connectivity, offering tailored solutions for landlords, tenants, and investors. We prioritise transparency, ethical practices, and client satisfaction, evidenced by our UKALA registration and client money protection.Our comprehensive services include 24/7 emergency support, asset management, and digital tools for real-time property oversight. By maintaining director-level client engagement, we ensure decisions reflect both market expertise and individual client needs. Our partnerships with major property portals guarantee maximum exposure for listed properties, while our in-house legal and technical teams streamline transactions. This approach has solidified our position as a leader in the UK property sector, serving diverse client portfolios with precision and reliability.
Services
Lettings
Property Management
Sales
Asset Management
Global Property Services
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in UK property consultancy.
- We manage over 1,000 properties annually with a 99% void-free rate.
- Our 24/7 emergency service ensures rapid response to tenant needs.
- We provide global reach with offices in Dubai and Shanghai.
- Our team includes directors directly involved in client management.
Associations and certifications
- UKALA
What people say
24/7 emergency support
Global market access
Void-free occupancy
Professional management
Luxury property range
Services
Property Lettings
CityZEN offers comprehensive lettings services, managing over 1,000 properties annually. Our expertise includes tenant sourcing, reference checks, and lease agreements. We provide 24/7 emergency support and digital tools for landlords to monitor their investments remotely.
Property Management
Our management services include maintenance coordination, rent collection, and legal compliance. With a 99% void-free rate, we ensure consistent returns for landlords through proactive tenant engagement and property upkeep.
Property Sales
Specialising in London, Manchester, and Birmingham markets, we facilitate property sales with strategic marketing across major portals. Our team handles valuations, negotiations, and transaction logistics for residential and investment properties.
Global Property Services
Leveraging offices in Dubai and Shanghai, we connect global investors with UK property opportunities. Services include cross-border transactions, local market analysis, and cultural liaison to simplify international property dealings.
24/7 Emergency Support
We provide round-the-clock emergency assistance for tenants, addressing urgent repairs and maintenance issues. This service ensures tenant satisfaction and protects property value through rapid response protocols.
People
Warren Black
Co-Founder
Warren Black co-founded CityZEN in 2003, bringing over two decades of property market expertise. He oversees strategic growth and maintains direct client engagement, ensuring service excellence across all operations.
Simon Black
Co-Founder
Simon Black, co-founder of CityZEN, focuses on operational management and client relations. With extensive experience in property consultancy, he ensures the company's services meet evolving market demands.
Jeremy Maddison
Board Director
Jeremy Maddison joined CityZEN's board in 2006, contributing expertise in property law and investment strategies. He plays a key role in maintaining the company's legal compliance and client protection standards.
Questions
What areas does CityZEN operate in?
We operate across London, Manchester, and Birmingham, with international offices in Dubai and Shanghai.
Do you offer 24/7 tenant support?
Yes, we provide 24-hour emergency assistance for urgent property issues.
How many properties do you manage?
We manage over 1,000 properties annually with a 99% void-free occupancy rate.
Are your services available internationally?
Yes, our Dubai and Shanghai offices support global investors in UK property markets.
What accreditations do you hold?
We are UKALA Registered with client money protection for added security.
Reviews (7)
Tilly Diamond
Jun 15, 2022
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Met with a lovely lady Adriana today who reserved me a flat in Tower Bridge. Her attitude was excellent, and her knowledge of the area was amazing. I have dealt with many agents over the last 2 weeks and none of them have been attentive so I am very glad I met Adriana today and really happy I finally found a flat
Emma Brenner
Jun 15, 2022
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I moved letting & managing agents after being recommended Cityzen Estate Agents by a colleague. They found a tenant for me within two days and were extremely helpful. Would definitely recommend and will be using them again in the future.
Alison Kaufman
Jun 01, 2022
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We rented through Cityzen back in January and given our previous experience of letting agents we didn't have high hopes! However, the team at Cityzen especially Misha was amazing, and nothing was too much trouble, we had a water issue in the apartment and Misha came personally to the apartment with the plumber to oversee the repairs. I would recommend Cityzen as they have restored our faith in letting agents again!
Edward Shepherd
May 30, 2022
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Just moved to Cityzen from another agency as they were recommended to me by a business associate. They rented my apartment quickly at a better price than I was achieving previously. Their team are responsive and have great knowledge of the market, Adriana was our main contact at their city branch.
Yona Rufus
May 10, 2022
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I have just moved my property to Cityzen from another management co and have to say I have been pleasantly surprised by the quality of service I have received so far. The first thing they did was increase my rental income by revaluing the property, they then secured me a new tenant at a higher rent and more than I was previously getting. I think by working with a private company like Cityzen the attention to detail and service I get is far superior to the big corporate companies I have previously worked with.
Adam Leverton
Feb 21, 2022
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Myself and my partner recently moved out of Whitechapel where we spent 24 months living in a flat managed by Cityzen. We had a good experience during our tenure and only moved to relocate abroad. On the two occasions we contacted the management about non-urgent issues, our queries were resolved professionally and quickly. Thanks again for a smooth and pleasant experience. We'll be in touch if we move back to London in the future.
Scutari Pavel
Feb 15, 2022
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No customer service whatsoever. I think they never heard of the term. We have rented with them, but pretty much I d say it was a business transaction nothing more. Asked for a couple of things like getting the keys one day before so we don't have to pick them up on Monday ( 9 to 6 pm, I normally work those hrs and cant pick them ), we were refused. Similar with other stuff. Very very poor customer service, plain business so to say, although not much business is there, is it
