I have over 12 years of customer service experience
| Key skills: | customer services, reliable, hard working, achieve targets and goals |
| Candidate CV resume: | 18 Little Barton Kingsteignton Devon TQ12 3QS Tell: 07733157733 Curriculum Vitae Objective I am currently looking to further enhance my working experience and knowledge. An excellent motivator with focus towards reliable, Consistent Customer service delivery. Profile A friendly and organised individual, with some 12 years working experience of administration and customer service duties. Able to achieve aggressive objectives to meet deadlines, targets, thus satisfying customer, client demands and expectations. Relevant Experience February 2002 - July 2008 Hospital Savings Association (H.S.A) Customer services adviser-administrator Working as part of a dedicated team offering high levels of customer service, within H.S.A’s health policies and private medical policies, paying claims and benefits. Up-selling and down-selling of various policies to which is most suited to the policy holder and their personal needs. Having too and being able to prioritise a varied schedule, whilst providing a prompt and efficient service to the H.S.A client base, sending out any information that may be required and or the sending of e-mails. I am sympathetic and understanding to customer’s views, while maintaining a professional attitude and will always endeavour to manage the client relationship to the end of the given process. Also with the ability to retain any customers that wish to cancel their policies where appropriate, I have also undergone training of a supervisor role, and steeping into a Team Leader/Supervisor position where needed, which includes staff 1-2-1’s and performance development reviews with staff to enhance and improve personal goals and targets on an individual basis. July 2002 – December 2002 Petty Wood and Company (Temping Position) General office administration and customer service representative whose responsibilities included faxing documents, photo-copying, order processing with daily contact by telephone with customers while keeping records of all calls incoming and outbound, including records of daily sales and recorded targets. February 1996 – July 2002 Nice day (Gilbert) Administrator/Customer Services Duties including Order processing, either received via post, telephone or e-mail. Data entry, general office administration duties including corresponding to specific customer enquires, sorting and dispatching information required by the client base, dealing with customers either by telephone, written or e-mail. Giving holiday and relief cover for the reception area, using a busy switchboard. Also responsible for obtaining and dispatching proof of deliveries, liaising with contractors, drivers and various levels of the management whilst providing and achieving a high level of service. Other Experience June 1994 – February 1996 Sutcliffe Catering- Unit Manager Organisational skills, maintaining and budgeting stock levels, Keeping daily records, basic accounting duties, banking of monies, arranging the staff rota system, health and safety responsibilities and training of staff for a high level of service including customer service focus, arranging sickness cover where needed and the ordering of food produce. Education 1986 – 1989 Cricklade College Andover Hampshire Catering 706/1 and 707/1 city and guilds Catering 707/1 and 707/2 city and guilds Certificate for chef’s course Certificate for Health and Hygiene First Aid Certificate Harrow Way Secondary School – Andover Math’s , English, Science, Catering, Drama, Social Skills – Various CSE level grades achieved. Art O’ Level grade achieved Personal Information Date of birth – 19th January 1970 38 years old. Nationality – British Marital Status- Divorced Children- 1 Daughter aged 20 years, 1 son aged 18 years |
| Educational details: | CSE Pass grades for English, Maths, Drama, Catering, Science, R.E, Social Skills, O'Level pass Art City and Guilds Catering 706/1 City and Guilds Catering 706/2 City and Guilds Catering 707/1 City and Guilds Catering 707/2 Certificate for Food Service and wine First Aid Certificate |
| Name: | Miss Kelly-Frances King |
| Age: | 42 years old, female |
| Total experience: | 12 years |
| Currently employed: | No |
| Phone number: | 07733157733 - preferred contact method |
| E-mail address: | kellyrobbie1@yahoo.co.uk |
| Town & County: | Newton Abbot, Devon |
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