Accomplished confident accommodation and property manager seeks new challenge
| Looking for job in: | Surrey, London, Sussex |
| Key skills: | A proven track record as a productive and industrious Lettings and Accommodation Manager with over 15 years understanding in residential lettings, managing key workers and residential accommodation both on site and virtual. Experience in managing service contracts associated with managing properties and dealing with the supply chain and end users. Target and sales focused mentality balanced with the tenacity to get the job done, on time, on budget and excel in the customer experience. Driven and determined with incalculable front line experience in setting up businesses from scratch, organic growth and challenges facing small businesses in a constrained economic climate Over 10 years experience in coaching, mentoring & developing teams across multiple sites. 20 yrs customer care and delivery, managing service levels to meet the needs of the clients and the budgets of the business 20 yrs financial management, budgeting & business improvement. K.P.I and targets. 20 yrs result management; - business process improvement/engineering maximising profitability Experience in contract and property law reducing risk and impact to the business, key influencer/negotiator in contracts, repossessions and supplier selection, pre/post negotiations Project management experience, planned maintenance delivery for operations, facilities and premises management A confident, diplomatic yet firm and fair mediator and communicator with over 15 years experience with troubleshooting. |
| Candidate CV resume: | An accomplished confident manager with over 20 years experience in sales, customer service, and property and estate management across a diverse range of businesses in small, medium and large sector organisations. Has profound experience in estate management with the ability to make a positive contribution and impact to businesses. Core skills and experience include: Career history Affinity Sutton March 2010 - Present Property/ Accomodation Manager (Key Worker Accommodation) • Responsible for the delivering excellent safe affordable housing services to residents across three South East London sites with a portfolio of over 250 flats. • Ensuring the services meet the internal SLA of the business and NHS nomination agreements. • Deliver and excel in a consistent and responsive housing and property management service to include; day to day property and tenancy management, void property management, customer viewings and welcome visits, tenancy agreements • Be responsible and manage for the three sites, arrears and income management, court representation and initiate court proceedings to a positive outcome. • Manage complaints, incidents of anti social behavior/harassment to a resolved outcome. • Identify and implement opportunities for service improvements for the better of the businesses and services provided. • Manage the relationship between the business and their tenants ensuring residents have the opportunity to influence and shape service delivery standards and performance. Acting as a mediator. • Ensure expenditure is in accordance with annual budgets and procedures and meet the company set KPIs and audit requirements. • Ensure all H&S requirements are monitored, met and relevant risk is minimised and reviewed, mitigating risk. • Experience in working with external peers, such as community groups, NHS authorities, partners and estate teams. Bairstow Eves 2006 - 2009 Letting Manager • Achieved the set up of cold start lettings department built from scratch, built into a successful profitable cost centre for the business within 18 months. Average lettings per month of ?8,500 • Management of retainer and singular income of lettings with an average of ?7,500 income plus ?1,500 management fee. • Increased and generated sales year on year by 0 – 20% • Managed and administered monthly profit and meeting targets and K.P.Is. • Responsible for the training, motivation and development of all new joiners • General day to day activities such as viewings, valuations and canvassing. Looking for Property Online 2002 – 2006 Letting Manager/Residential Sales • Responsible for building a network of Home Agents across the South East London reach • Developing new business activity in both sales and lettings arenas – growing sales ?12000- ?185,000 in a maturing business market • Motivating, developing and retaining staff within the business Deliver and excel in a consistent and responsive housing and property management service to include; day to day property and tenancy management, void property management, customer viewings and welcome visits, tenancy agreements • Meeting targets and company KPIs and managing budgets • Responsible for property development, mutli landlord and private landlord relations. • Valuating properties for the sale/rental markets, keeping abreast of market trends/ opportunities • Responsible for evaluating the condition and comparison of properties • Liaising with banks, building societies, mortgage brokers, surveyors, solicitors and other estate agents during the transaction process. Haart 2001 – 2002 Lettings Manager • Successfully managed five local letting offices with a market reach of 8-10 mile radius • Securing large (4-5 bed +) lets via Citi Bank UK • Supervision of 400+ residential properties duties outlined above • Responsible for increasing new business targets by 20% and profit margin across a diverse property portfolio in tight and demanding economical climates. Broomleigh 2000 - 2001 Leasehold Accommodation Manager (temp contract) • Responsible for the accommodation management and execution of 500 leaseholds and service charges in South East London. • Setting and evaluating market rents and managing service and tenancy contracts • Manage complaints, incidents of anti social behaviour and harassment to a positive and resolved outcome. • Deliver and excel in a consistent and responsive housing and property management service to include; day to day property and tenancy management, void property management, customer viewings and welcome visits, tenancy agreements • Be responsible and manage the sites, arrears and income management, court representation and initiate court proceedings to a positive outcome. • Responsible for the service levels of the day to day management of the portfolios. Collins & Bailey Estate Agent 1998 - 2001 Company Director • Cold start business which expanded to three offices in Bexleyheath/Dartford/Beckenham with a reach across Kent and South East London • Specializing in residential sales and lettings. |
| Educational details: | Range of O'Level qualifications Mentor to Princes Trust for small business and start up self employed ventures Keen interest in NLP coaching and development Keen to ensure life has a purpose and fun aspect! Many social interests to promote worklife balance |
| Name: | Mr. Eddie Collins |
| Age: | 43 years old, male |
| Total experience: | 20 years |
| Currently employed: | Yes |
| Phone number: | +447535370291 |
| E-mail address: | eddiecollins2010@hotmail.co.uk |
| Town & County: | Croydon, Greater London |
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