We believe that reputation and professionalism is everything. Coupled with our energetic and passionate approach to property we believe we have created a specialist Agency providing a First Class Property Service for homeowners, buyers, landlords and businesses in Winchester and the surrounding villages.

Serviced Areas

  • Winchester & surrounding area

Contact Details

  Website
  City Winchester
  Postcode SO23 8BZ
  Address 2 Jewry Street
  Phone Number 019 6283 0880
  Fax 01962830881

  • I would not recommend this business

- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts.

-I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first day of tenancy

-when I emailed asking a question about broadband in my property it was completely ignored.

-On the day of picking up my keys, the key to the building was faulty and required jimmying the lock for around 15 minutes before it would sometimes work, or more often a neighbour let me in first. I went to Charters in person who gave me another version of the same key with the same problem. Charters told me that the key had worked historically "there was just a nack to it" - when I asked if someone could show me the "nack" in person they refused despite my property being within 100M of their building. Charters showed no urgency in solving the situation and offered no compensation for my trouble. They told me to ring the neighbours to get in throughout the weekend (against Covid guidelines), and 'at some point in the future someone will look into changing the lock'. When I expressed this wasn't practical, the manager at this branch Tracey Docherty told me to ask neighbours if I could borrow their keys to get them cut, I asked if they would accompany me to ask the neighbours for this awkward request, Charters flatly refused and said I must do it alone.

- I said I wanted to leave a review when the manager told me this^, she avoided giving me a specific review website details to find myself on the internet and has yet to send this via email to me as I requested.

Value for money
Service & support
Quality
Location
Overall ratingFair

  • I would recommend this business

I viewed a number of houses with different members of the Charters team in Winchester and all were excellent. I would highly recommend this team to anyone looking for property in the Winchester area.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

We are currently in the process of buying and selling our home via Charters, Winchester. We purchased our current home via them in 2012 and did not hesitate to instruct them this time around, which was absolutely the right choice. Ollie and his team have provided us with a first class service. Everyone at Charters is clearly passionate about what they do and are a delight to work with. We can not recommend them highly enough.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Communication from the start with viewings and feedback to the end through the sales chasing process was excellent. Peter was great with dealing with the marketing of the property and Jo was fantastic at chasing the sale through.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

Customer Testimonials

Sold our house with Charters. Got weekly update calls and if we ever asked a question by email between these calls we got an answer same day. Nony and Jo were both particularly helpful during the long process.

One comment: The guy that did the valuation said he would deal with us throughout the entire sale process, updating us each week - we never saw or heard from him again! His replacements weren't an issue (in the slightest), but if it's not going to happen, don't promise it.


I had a flyer through the door about selling my home and I made the free valuation call out of curiosity. Steve visited and valued it, he said he had buyers who'd be interested. I started to look, found something better suited and central and before I knew it Charters had found a buyer for mine and the rests history! I put my trust in them and it paid off!


Wonderful! I dealt with them on a day to day basis and they always follwed up and reported back when they said they would. I’ve experienced the moving process for a fair few years and they made it seamless!!! From viewings to exchange and completion.


Got to say a huge thanks to Charters for sticking with my chain which seemed to drag on forever. I never had to chase, I was always kept up to date and they were always helpful when others, such as solicitors, were non-existent. Thanks to all involved


We have recently sold a piece of land with Charters and after meeting many potential buyers introduced by Brett Coleman and his team, we chose a small developer whom we feel comfortable with and who could complete the sale promptly. We found Charters very professional, providing us an excellent service. We would certainly use their services again and would not hesitate to highly recommend them.


We bought a house through Charters and from the initial viewing through to the completion they couldn't have been more customer focused. We needed to view the property multiple times, they arranged this with the owner and obliged each and every time. They supported us through the negotiations, and provided us with access to useful services during the move, such as an excellent removal company. They are professional, accessible and supportive. It is a stressful process and they helped by accommodating all our requirements. I wouldn't hesitate to use them again or recommend them to friends and colleagues.

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