We offer the following services to meet the requirements of our clients: residential sales, residential lettings, residential property management, residential investments, refurbishment advice, valuations for mortgages and tax purposes, commercial sales and lets.
- Sutton & Merton
|Address||144 Arthur Rd|
|Phone Number||020 8944 9898|
If there was an award for the most unprofessional and biased Estate Agent, Burlington Residential on Arthur Road would win hands down!
Not only did they fail to keep us updated on our offer that we put up to the Landlord they failed to mention specifics which we deal breakers and or negotiable! Furthermore they failed to do their job properly and there instead of using their initiative and general common sense (here's thinking the agent we dealt with specifically had any to begin with) they would have been able make a quick let to a professional couple.
Instead they presumed we would go to asking instead of asking, told us that they informed the landlord not to go with our offer and failed to give us any feedback or advice on the property or the Landlord's basic requirements for a Tenancy.
I know all this because I am in the business myself, in a completely different area of London therefore I can assure you my opinion is not to discredit a competitor as they do not have a branch in the area I work.
I will not continue with this review and waste anymore of your (the reader's) time as I hope I have expressed my opinion clearly. All I will say is with Negotiators, like the one that dealt with our offer, they have employed in that office I am not surprised why Burlington Residential have not expanded, what a pity.
Hopefully this will be seen by the write people and an internal audit should be carried out on basic customer service and that there ARLA Regulations, apparently they have these, are followed at all times!
An unhappy Applicant.